Merchandising Service Lead — Build & Coach HighImpact Teams

Lowe's; San Antonio (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Lowe's is seeking a Team Lead for Merchandising Service in the San Antonio area to guide a 11–21 person team, align with store goals, and ensure efficient project execution. You will train associates, monitor performance, and maintain pricing and displays across live goods in garden centers.

The role emphasizes frontline customer service, adherence to Lowe's policies, and collaboration with field managers to optimize merchandising results and store presentation.

Qualifications

• Requires high school diploma or GED or equivalent.
• At least 2 years in customer service or retail in a fast-paced environment.
• Minimum 1 year leading others or formal/informal supervision.

Responsibilities

• Lead Merchandising Service team and allocate resources to execute the Merchandising Service strategy.
• Onboard and train MSAs; provide coaching and develop performance.
• Deliver customer service per Lowe's policies; assist customers in locating and selecting merchandise.
• Execute daily price changes, maintain price labels, and ensure planograms and signage accuracy.
• Collaborate with field project managers on large third-party labor projects as needed.

Skills

Team leadership

Customer service

Retail experience

Project coordination

Education

High school diploma or GED

Tools

POS systems

Job description

Lowe's is seeking a Team Lead for Merchandising Service in the San Antonio area to guide a 11–21 person team, align with store goals, and ensure efficient project execution. You will train associates, monitor performance, and maintain pricing and displays across live goods in garden centers.

The role emphasizes frontline customer service, adherence to Lowe's policies, and collaboration with field managers to optimize merchandising results and store presentation.