Merchandising Operations Assistant

Family Dollar; Chesapeake (VA); On-site; USD 28,000 - 34,000; Full time

Job summary

Family Dollar seeks a Merchant Assistant to support buyers in a fast-paced merchandising environment. You will serve as a liaison between buyers and internal and external partners, handling supplier setup, SKU creation, order processing, marketing, billing, and customer support.

The role requires strong organization, communication, and teamwork, with opportunities to grow within Family Dollar Merchandising. This is a full-time role located in Chesapeake, VA with occasional travel.

Qualifications

• High school diploma or equivalent required.
• College degree preferred.
• Microsoft Office experience required.
• Retail experience preferred.

Responsibilities

• Become a subject matter expert in your business category.
• Cultivate and maintain relationships with your buying team, fellow MAs, and cross-functional business partners.
• Kick off supplier set up in our system through written communication with selected vendors and Vendor Maintenance.
• Write bulk fashion orders and perform modifications including delivery extensions, cancellations, cost updates, case pack changes, and UPC changes.
• Own SKU set up and maintenance within your business category. Vet forms received from suppliers for completeness and accuracy.
• Create billings for vendor funding within our system by partnering with buyers, suppliers, and Fixed Deals.
• Act as a project manager in areas of responsibility; kick off the process with meetings and workflow submissions then follow up as required throughout the process.
• Function as liaison between buyers, suppliers, Data Management, Fixed Deals, Private Brands, Pricing, and Vendor Maintenance.
• Participate in online reviews and seasonal buys.
• Own departmental trackers that outline work utilized in monthly financial rollups.
• Communicate regularly and consistently with suppliers to obtain new and updated product information.
• Ensure an accuracy rating of 93% or higher on SKU and Pricing workflow submissions by partnering with Data Management, Pricing, Managers, and other MAs while meeting deadlines.
• Prepare for and support team and cross-functional meetings; prep materials that support the agenda, contribute insights and updates, take notes, and manage next steps.
• Responsible for our sample and ticketing processes.
• Manage our Marketing promotional tool, DemandTec, as needed.
• Resolve customer complaints by issuing and tracking gift cards.
• Self-direct personal and professional development.
• Participate in special projects as they arise.
• Other duties as assigned.

Skills

Communication

Interpersonal skills

Written communication

Team player

Prioritization

Problem solving

Education

High School Diploma or Equivalent

College Degree Preferred

Tools

Microsoft Office

Job description

Family Dollar seeks a Merchant Assistant to support buyers in a fast-paced merchandising environment. You will serve as a liaison between buyers and internal and external partners, handling supplier setup, SKU creation, order processing, marketing, billing, and customer support.

The role requires strong organization, communication, and teamwork, with opportunities to grow within Family Dollar Merchandising. This is a full-time role located in Chesapeake, VA with occasional travel.