Merchandising Manager: Lead Visuals & Customer Experience

Knitwell Group; Shrewsbury (MA); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Opportunities for monthly bonuses

Merchandise discounts + sister brands

Job summary

Ann Taylor is seeking a Merchandising Manager to bring the brand to life on the sales floor and lead a team aligned with brand standards. You will collaborate with the Store Manager to deliver performance goals, guide associates, and ensure seamless store operation while maintaining an engaging customer experience.

You will apply your leadership, interpersonal, and communication skills to coach staff, balance priorities, and implement visual storytelling across merchandise and displays.

Qualifications

• 1+ year retail management experience.
• Hospitality mindset when connecting with customers and associates.
• Strong leadership, interpersonal, and communication skills.
• Ability to organize, delegate, and prioritize assignments to meet deadlines.
• Takes initiative in making thoughtful decisions and uses sound judgment to solve problems.
• Knowledgeable about visual standards and techniques with an ability to implement within brand guidelines.

Responsibilities

• Cultivate a customer-focused environment that consistently delivers exceptional customer experiences.
• Use technology to provide customers with a seamless omnichannel shopping experience.
• Create an inclusive store environment for associates where everyone feels welcome and engaged.
• Make merchandise and product placement updates on the sales floor in line with brand standards.
• Process freight shipments and oversee inventory management.
• Use reporting to make effective merchandising and styling decisions.
• Coach associates on brand behaviors to assist, inspire, and style the customer.
• Communicate daily priorities and assign responsibilities to associates.
• Develop a strong operational dynamic within the team by maximizing brand behaviors.
• Analyze reporting to develop goals for individual and team performance.
• Balance selling responsibilities and overall store operational activities.

Skills

Retail management

Hospitality mindset

Leadership

Interpersonal skills

Communication skills

Organization & prioritization

Job description

Ann Taylor is seeking a Merchandising Manager to bring the brand to life on the sales floor and lead a team aligned with brand standards. You will collaborate with the Store Manager to deliver performance goals, guide associates, and ensure seamless store operation while maintaining an engaging customer experience.

You will apply your leadership, interpersonal, and communication skills to coach staff, balance priorities, and implement visual storytelling across merchandise and displays.