Merchandising Lead

Walmart; Northlake (IL); On-site; USD 31,000 - 42,000; Full time

Job summary

Sam's Club in Northlake, IL is seeking a full-time Member Service Associate. You will provide member service by acknowledging member needs, guiding self-service technology, and assisting with purchasing decisions while resolving issues.

You will also support supervision of associates, stock and merchandise, maintain displays, and ensure safety and policy compliance across the floor. Shifts may vary, offering growth opportunities within Walmart's Sam's Club network.

Qualifications

• Customer service skills and ability to identify member needs.
• Ability to supervise or assist supervision of associates.
• Attention to merchandising, stocking and display quality.

Responsibilities

• Provide member service by acknowledging the member and identifying needs, guiding purchases, and resolving issues.
• Assist management with supervising associates, assigning duties, training, and evaluating performance.
• Stock, organize, and maintain merchandise and displays; ensure accurate pricing and signage.
• Maintain facility safety through safe forklift operations, hazard handling, and reporting unsafe conditions.
• Lead and participate in teams to meet goals while upholding company policies and ethics.

Skills

Member service

Supervision

Merchandising

Safety compliance

Communication

Job description

Sam's Club #6358 141 W North Ave
Northlake, IL 60164-2322

R-2623632

$22.50 - $30.50/hr*

Full time

Shifts may vary

Position Summary...

What you'll do...

Provides member service by acknowledging the member and identifying member needs providing guidance and support to members regarding selfservicetechnology assisting members with purchasing decisions locating merchandise resolving member issues and concerns and promoting thecompanys products and servicesAssists management with the supervision of associates in assigned area of responsibility by assigning duties to associates communicating goals andfeedback training associates on processes and procedures providing direction and guidance to associates on member service approaches andtechniques to ensure member complaints and issues are resolved according to company guidelines ensuring compliance with company policies andprocedures supporting the Open Door Policy: and participating in recruiting hiring scheduling promoting coaching and evaluating associatesReceives and stocks supplies and merchandise from distribution centers and vendors throughout the facility and organizes and maintains the salesfloor by utilizing equipment merchandising and completing paperwork logs and other required documentation according to company policies andproceduresMaintains safety of facility according to company policies and procedures by conducting safety sweeps following procedures for forklift spotting andhandling and disposing of hazardous materials following company steel standard guidelines and correcting and reporting unsafe situations tomanagementEnsures maintenance of the sales floor and merchandise presentation in accordance with company policies and procedures by properly handlingclaims and returns zoning the area stocking arranging and organizing merchandise setting up cleaning and organizing product displays removingdamaged goods signing and pricing merchandise according to company policies and procedures identifying shrink and damages and securingfragile and highshrink merchandiseMonitors food and merchandise quality by ensuring product rotation code dating product recalls and sanitation standards are followed according tocompany policies and procedures merchandising area categories and stocking zoning and cleaning all departmentsOversees the picking and staging of club pick up orders throughout the day and ensuring products are selected and staged according to companypolicy and proceduresDevelops communicates and implements processes and practices to meet business needs by collaborating with managers coworkers customersand other business partners analyzing and applying information from multiple sources monitoring progress and results and identifying andaddressing improvement opportunitiesDemonstrates promotes and supports compliance with company policies procedures and standards of ethics and integrity by explaining guidingand demonstrating how to apply these in executing business processes and practices implementing related action plans using the Open Door Policy: and assisting management with correcting ethical and compliance issues and problemsLeads and participates in teams by using and sharing resources information and tools determining customer needs and business prioritiescoordinating and executing work assignments providing advice feedback and support to ensure timelines and work quality are achieved andmodeling and helping others with how to adapt to change or new challengesRespect the Individual: Embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunitiesfor all associatesto thrive and perform