Merchandising Lead

Walmart; Fort Worth (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading retail company is looking for a member service manager to provide exceptional support to customers and oversee a team of associates. This role is pivotal in maintaining a positive work environment, ensuring compliance with policies, and driving sales performance. Competitive pay and benefits, including performance bonuses, are offered.

Benefits

Health benefits

Performance bonuses

Paid time off

Educational programs like Live Better U

Qualifications

• Must be 18 or older.
• 6 months retail experience and 6 months customer service experience.

Responsibilities

• Provide member service and support.
• Assist management in supervising associates.
• Maintain safety standards and product quality.

Skills

Customer service

Team leadership

Retail experience

Job description

Position Summary

Provides member service by acknowledging the member and identifying member needs, providing guidance and support regarding self-service technology, assisting with purchasing decisions, locating merchandise, resolving issues, and promoting the company's products and services.

Assists management with supervising associates, including assigning duties, communicating goals, training, providing guidance, and ensuring compliance with policies. Supports recruiting, hiring, scheduling, promoting, coaching, and evaluating staff.

Responsible for stocking supplies, organizing the sales floor, maintaining safety standards, handling claims and returns, merchandising, and ensuring product quality and sanitation standards are met.

Oversees the picking and staging of club pickup orders, develops and implements processes to meet business needs, and promotes compliance with policies and ethical standards.

Leads team efforts, fosters a culture of respect and integrity, and supports a positive work environment. Demonstrates customer-first service, drives continuous improvement, and supports organizational goals.

Offers competitive pay, performance bonuses, and benefits including health, financial, paid time off, and educational programs like Live Better U. The hourly wage ranges from $20.00 to $28.00, with additional premiums possible.

Minimum Qualifications

- Must be 18 years of age or older.

- 6 months retail experience AND 6 months customer service experience.

Preferred Qualifications

Experience leading a team, including hiring, evaluating, mentoring, and managing workload.