Merchandising Lead

Walmart; Eagan (MN); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated member service representative to enhance customer experience at their retail location. This role involves providing exceptional support to members, guiding them through self-service technology, and assisting with purchasing decisions. You'll also play a crucial role in supervising associates, ensuring compliance with company policies, and maintaining a safe and organized sales floor. Join a company that values your contributions and offers competitive pay, performance bonuses, and comprehensive benefits including fully paid education programs. If you're passionate about customer service and teamwork, this is the perfect opportunity for you.

Benefits

Health Benefits

Paid Time Off

Performance Bonuses

Fully Paid Education Programs

Qualifications

• 6 months of retail and customer service experience required.
• Must be 18 years or older.

Responsibilities

• Provide member service and support regarding self-service technology.
• Assist management with supervising associates and ensuring policy compliance.
• Maintain safety by conducting safety sweeps and correcting unsafe conditions.

Skills

Customer Service

Retail Experience

Team Leadership

Problem Solving

Education

High School Diploma

Job description

Position Summary...

Provides member service by acknowledging the member and identifying member needs; providing guidance and support to members regarding self-service technology; assisting members with purchasing decisions; locating merchandise; resolving member issues and concerns; and promoting the company's products and services.

Assists management with supervising associates in the assigned area by assigning duties, communicating goals and feedback, training on processes, providing guidance on member service, ensuring policy compliance, participating in recruiting and performance evaluations.

Receives and stocks supplies and merchandise, organizes and maintains the sales floor using equipment, merchandising, and documentation according to company policies.

Maintains safety by conducting safety sweeps, handling hazardous materials, and correcting unsafe conditions.

Ensures merchandise presentation aligns with policies, including handling claims, zoning, stocking, displaying, removing damaged goods, and securing fragile items.

Monitors product quality through rotation, dating, recalls, and sanitation standards.

Develops and implements processes to meet business needs through collaboration and analysis.

Supports compliance with policies and ethics by guiding and demonstrating application, and addressing issues.

Leads and participates in teams, sharing resources, coordinating tasks, and supporting change adaptation.

Oversees club pick-up order staging, ensuring adherence to policies.

At Sam's Club, we offer competitive pay, performance bonuses, and benefits including health, financial, paid time off, and other perks. Live Better U provides fully paid education programs. For full details, visit https://bit.ly/3iOOb1J.

The hourly wage range is $22.00 to $30.00, with actual pay meeting or exceeding the minimum wage applicable to the location. Additional premiums may apply based on specific circumstances.

Minimum Qualifications...

Must be 18 years or older. At least 6 months retail experience and 6 months customer service experience.

Preferred Qualifications...

Experience leading a team, including hiring, evaluating, mentoring, and managing workloads.

Primary Location...

3035 Denmark Ave, Eagan, MN 55121-2257, United States of America