Merchandiser

Shri Ganga Facilities Management Pvt Ltd; Jeffersonville (IN); On-site; USD 4,000 - 9,200; Full time

Benefits offered by this job

Paid sick time

Paid time off

Provident Fund

Job summary

Shri Ganga Facilities Management Pvt Ltd. seeks a Merchandiser to manage customer orders end-to-end, coordinating with Production, Purchase, Quality and Dispatch teams to ensure timely delivery and compliance with specifications.

You will handle inquiries, quotations, and order confirmations, maintaining clear records and communicating with customers about status and samples. 2–10 years in related fields is preferred, with MBA preferred, and salary in the range shown.

Qualifications

• Graduate/MBA preferred.
• 2–10 years in Merchandising, Sales Coordination, Export Merchandising, or Manufacturing.
• Experience in manufacturing/export industry will be an advantage.

Responsibilities

• Handle customer enquiries, quotations, orders, and order confirmations.
• Coordinate with customers regarding product specifications, samples, pricing, and delivery schedules.
• Prepare and maintain order sheets, production follow-up reports, and delivery schedules.
• Coordinate with Production, Purchase, Quality, Stores, and Dispatch departments.
• Follow up on raw material availability and production status.
• Monitor production progress and ensure orders are completed within the committed timeline.
• Coordinate sample development, approvals, and corrections with customers and internal teams.
• Ensure products are manufactured as per approved specifications and quality standards.
• Maintain regular communication with customers regarding order status.
• Coordinate packing, documentation, and dispatch of finished goods.
• Handle customer complaints and coordinate corrective actions with the concerned departments.
• Maintain proper records of orders, customer communication, samples, and delivery status.
• Support the sales team in achieving customer satisfaction and repeat business.

Skills

Communication

Negotiation

Follow-up

Order management

Production & supply chain

Customer focus

Time management

Multi-order handling

Education

Graduate / MBA preferred

Tools

MS Excel

MS Office

Job description

Job Description – Merchandiser

Job Title: Merchandiser

Department: Merchandising / Sales

Reports To: Merchandising Manager / General Manager

Job Location: East Patel Nagar Delhi & Kundli Sonipat Haryana

Industry: Hard Goods Manufacturing

Job Purpose

To manage customer orders from enquiry to final dispatch, ensuring timely production, quality, documentation, and delivery as per customer requirements.

Key Responsibilities

Handle customer enquiries, quotations, orders, and order confirmations.

Coordinate with customers regarding product specifications, samples, pricing, and delivery schedules.

Prepare and maintain order sheets, production follow-up reports, and delivery schedules.

Coordinate with Production, Purchase, Quality, Stores, and Dispatch departments.

Follow up on raw material availability and production status.

Monitor production progress and ensure orders are completed within the committed timeline.

Coordinate sample development, approvals, and corrections with customers and internal teams.

Ensure products are manufactured as per approved specifications and quality standards.

Maintain regular communication with customers regarding order status.

Coordinate packing, documentation, and dispatch of finished goods.

Handle customer complaints and coordinate corrective actions with the concerned departments.

Maintain proper records of orders, customer communication, samples, and delivery status.

Support the sales team in achieving customer satisfaction and repeat business.

Required Skills

Good communication and negotiation skills.

Strong follow-up and coordination abilities.

Good knowledge of MS Excel and MS Office.

Ability to manage multiple orders simultaneously.

Good understanding of production and supply-chain processes.

Customer-oriented approach.

Strong planning and time-management skills.

Qualification & Experience

Qualification: Graduate / MBA preferred.

Experience: 2–10 years in Merchandising, Sales Coordination, Export Merchandising, or Manufacturing.

Experience in manufacturing/export industry will be an advantage.

Pay: ₹35,000.00 - ₹80,000.00 per month

Benefits:

• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person