Merchandise Cast Member: Stock & Guest Experience
Disney Live Entertainment
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Benefits offered by this job
Job summary
Disney Live Entertainment is seeking a Merchandise Cast Member at Aulani, a Disney Resort & Spa in Hawaii. The role involves assisting in multiple themed merchandise locations, delivering exceptional guest experiences, and supporting events and pop-up locations to bring magic to guests.
Responsibilities include greeting guests, processing transactions, and assisting with personalization services and stock management.
Qualifications
- Guest-focused retail experience or willingness to learn guest service excellence.
- Ability to engage with guests, upsell opportunities and provide friendly service.
- Basic math and transaction accuracy for cash handling.
Responsibilities
- Enhance the guest experience through strong product awareness and proactive selling.
- Guest Service – engage guests, offer options, and guide them to purchases.
- Greeter – welcome guests and provide directions and information as needed.
- Retail Agent – process merchandise transactions following POS procedures.
- Pin Trader/Hat/Leather Personalization – assist with customization requests as applicable.
- Grocery Delivery – assist in delivering items to guest rooms when required.
- Stock Receiver – receive and prepare stock for floor placement.
- Stock Runner – organize and replenish stock to maintain display standards.
Skills
Tools
Job description
Disney Live Entertainment is seeking a Merchandise Cast Member at Aulani, a Disney Resort & Spa in Hawaii. The role involves assisting in multiple themed merchandise locations, delivering exceptional guest experiences, and supporting events and pop-up locations to bring magic to guests.
Responsibilities include greeting guests, processing transactions, and assisting with personalization services and stock management.
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