Merchandise Processor - Full Time

Goodwill Keystone Area; Phoenixville (Chester County); On-site; USD 25,000 - 35,000; Full time

Job summary

Goodwill Keystone Area in Chester County is looking for a Merchandise Processor to support operations and deliver excellent customer service. Key duties include processing donations, maintaining the sales floor, and ensuring adherence to quality standards. No formal education is required, but candidates must be adaptable, able to work flexible hours, and lifted heavy items. The job offers a supportive environment within the community-focused organization.

Qualifications

• Ability to stand continuously for more than 75% of the shift.
• Ability to lift 50 pounds from ground level to waist level for 25% of the shift.
• Must be able to push and pull carts requiring a force of 25 pounds.

Responsibilities

• Process textile donations by sorting, hanging, pricing, tagging, and moving to sales floor.
• Organize and recover the sales floor as needed to meet production goals.
• Ensure quality customer service to all customers and donors.

Skills

Ability to read, write and perform simple math.

Must meet qualitative and quantitative performance standards.

Ability to work in an open warehouse environment.

Ability to learn and use equipment and technology.

Ability to follow verbal instructions and work as part of a team.

Requires high level of adaptability and flexibility.

Must be able to work a flexible schedule including evenings and weekends.

Education

No formal education necessary.

Job description

Position: Merchandise Processor
Department: Donated Goods Retail
Reports to: Production Manager
Status: Non-Exempt

Goodwill Keystone Area is committed to creating a culture of belonging where all people feel respected and valued. This is because we celebrate the diversity of thought, the richness of the human experience and the desire to reflect the communities we serve.

Summary

Provide essential support in overall operations and customer service with a main focus on processing all donations, including sorting, hanging, pricing, tagging, stocking and rotating product while adhering to all production and quality standards.

Duties and Responsibilities

• Process textile donations, including sorting, hanging, pricing, tagging and moving product to the sales floor to meet preset production and sales goals for the store.
• Process donations of housewares, electronics, media, shoes, and other miscellaneous items, including sorting, pricing, tagging, and moving product to the sales floor to meet preset production and sales goals for the store.
• Organize, recover and rotate the sales floor as needed.
• Follow all quality and production standards as set by Goodwill Keystone Area.
• Track production daily and report to supervisor.
• Be knowledgeable of daily, weekly and monthly production and sales goals.
• Selects and identifies appropriate items for Ecommerce department.
• Ability to assist and have flexibility in the overall daily operations within the store.
• Ensure that quality customer service is presented and provided in a timely and courteous manner to all customers, donors and other employees.
• Supports, promotes and participates in organizational programs and special events.
• Assists in any other assignments designated by management.
• Adhere to all Goodwill Keystone Area manuals, handbooks, policies and procedures.
• Promotes an environment of workplace safety. Assures that duties are performed in a safe manner and safety requirements are adhered to.
• Communicates progress, problems, and concerns to the Production Manager.

Qualifications

Education and Experience

No formal education necessary.

Skills, Abilities, and Qualifications

• Ability to read, write and perform simple math.
• Must meet qualitative and quantitative performance standards as established by organization.
• Must be able to work in an open warehouse environment, being exposed to various weather and temperature conditions including extreme heat, humidity, and cold.
• Ability to learn and use equipment and technology.
• Ability to follow verbal instructions and to work as part of a team.
• Requires a high level of adaptability and flexibility.
• Must be able to work a flexible schedule to include evenings and weekends.

Physical Requirements

• Ability to stand continuously for more than 75% of the shift.
• Ability to repeatedly bend forward or to the side 60 degrees to remove or place items into various carts for 50% of the shift.
• Ability to stand continuously with the neck bent forward 30 degrees for more than 75% of the shift.
• Ability to lift 50 pounds from ground level to waist level for 25% of the shift.
• Ability to lift 25 pounds every few minutes for more than 75% of the shift.
• Must be able to push and pull various carts requiring a force of 25 pounds a distance of 100 feet for 25% of the shift.
• Ability to repetitively perform the same hand, wrist and arm motions every few seconds for more than 75% of the shift.

Goodwill Keystone Area is an Equal Opportunity Employer and is committed to complying with all federal, state, and local laws that prohibit discrimination in employment. We provide equal employment opportunities to all qualified individuals without regard to disability or status as a protected veteran.