Merchandise Processor - Full Time

Goodwill Keystone Area; Elizabethtown (Lancaster County); On-site; USD 28,000 - 34,000; Full time

Job summary

A community support organization is seeking a Merchandise Processor to support operations and customer service. Responsibilities include processing donations of various items, ensuring adherence to quality standards, and providing exceptional customer service. Candidates must demonstrate a willingness to work in a dynamic environment and possess strong teamwork skills. The position does not require formal education, but adaptability and flexibility are essential. This is an opportunity to contribute to a meaningful cause while gaining valuable experience.

Qualifications

• Must be able to read, write and perform simple math.
• Must meet performance standards as established by the organization.
• Able to work in an open warehouse environment with varying temperatures.
• Able to learn and use equipment and technology.
• Able to follow verbal instructions and work as part of a team.

Responsibilities

• Process textile donations including sorting, hanging, and pricing.
• Organize and rotate sales floor products as needed.
• Track daily production and report to supervisor.
• Ensure quality customer service is provided.
• Promote workplace safety.
• Communicate concerns to the Production Manager.

Skills

Ability to read, write and perform simple math

Meet qualitative and quantitative performance standards

Work in an open warehouse environment

Learn and use equipment and technology

Follow verbal instructions and work as part of a team

Adaptability and flexibility

Work a flexible schedule including evenings and weekends

Education

No formal education necessary

Job description

Description

Position: Merchandise Processor
Department: Donated Goods Retail
Reports to: Production Manager
Status: Non-Exempt

Goodwill Keystone Area is committed to creating a culture of belonging where all people feel respected and valued. This is because we celebrate the diversity of thought, the richness of the human experience and the desire to reflect the communities we serve.

Summary

Provide essential support in overall operations and customer service with a main focus on processing all donations, including sorting, hanging, pricing, tagging, stocking and rotating product while adhering to all production and quality standards.

Duties and Responsibilities

• Process textile donations, including sorting, hanging, pricing, tagging and moving product to the sales floor to meet preset production and sales goals for the store.
• Process donations of housewares, electronics, media, shoes, and other miscellaneous items, including sorting, pricing, tagging, and moving product to the sales floor to meet preset production and sales goals for the store.
• Organize, recover and rotate the sales floor as needed.
• Follow all quality and production standards as set by Goodwill Keystone Area.
• Track production daily and report to supervisor.
• Be knowledgeable of daily, weekly and monthly production and sales goals.
• Selects and identifies appropriate items for Ecommerce department.
• Ability to assist and have flexibility in the overall daily operations within the store.
• Ensure that quality customer service is presented and provided in a timely and courteous manner to all customers, donors and other employees.
• Supports, promotes and participates in organizational programs and special events.
• Assists in any other assignments designated by management.
• Adhere to all Goodwill Keystone Area manuals, handbooks, policies and procedures.
• Promotes an environment of workplace safety. Assures that duties are performed in a safe manner and safety requirements are adhered to.
• Communicates progress, problems, and concerns to the Production Manager.

Qualifications

Education and Experience

• No formal education necessary.

Skills/Abilities/Qualifications

• Ability to read, write and perform simple math.
• Must meet qualitative and quantitative performance standards as established by organization.
• Must be able to work in an open warehouse environment, being exposed to various weather and temperature conditions including extreme heat, humidity, and cold.
• Ability to learn and use equipment and technology.
• Ability to follow verbal instructions and to work as part of a team.
• Requires a high level of adaptability and flexibility.
• Must be able to work a flexible schedule to include evenings and weekends.

Physical Requirements

• Ability to stand continuously for more than 75% of the shift.
• Ability to repeatedly bend forward or to the side 60 degrees to remove or place items into various carts for 50% of the shift.
• Ability to stand continuously with the neck bent forward 30 degrees for more than 75% of the shift.
• Ability to lift 50 pounds from ground level to waist level for 25% of the shift.
• Ability to lift 25 pounds every few minutes for more than 75% of the shift.
• Must be able to push and pull various carts requiring a force of 25 pounds a distance of 100 feet for 25% of the shift.
• Ability to repetitively perform the same hand, wrist and arm motions every few seconds for more than 75% of the shift.

Goodwill Keystone Area is an Equal Opportunity Employer and is committed to complying with all federal, state, and local laws that prohibit discrimination in employment. We provide equal employment opportunities to all qualified individuals without regard to disability or status as a protected veteran.