Merchandise Operations Team Supervisor

Brobston Group; Boston (MA); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Disability insurance

Employee discount

Job summary

Saks Fifth Avenue in Boston seeks a Merchandise Operations Team Supervisor to lead, train, and supervise daily merchandise operations including processing, placement, maintenance, fulfillment and store support.

Under the Assistant General Manager of Operations, you will supervise the MOA team, drive KPIs, ensure accurate inventory, and collaborate with cross-functional partners to uphold standards of presentation and service.

Qualifications

• Customer-focused mindset for both internal and external customers.
• Ability to coach in real time and work with associates and leadership.
• Strong multi-tasking in a fast-paced retail environment.
• Willingness to uphold merchandising standards and visual policies.
• Proven track record of meeting deadlines and improving KPIs.

Responsibilities

• Supervise merchandise team and assist with coaching, training, scheduling and problem solving.
• Oversee MOA team handling processing, placement, transfers, price changes, and event setup.
• Maintain standards in placement and presentation of goods.
• Drive profitability by executing MOA KPIs and inventory accuracy.
• Ensure back of house is organized to support selling operations.
• Assist in other store initiatives including replenishment and floor coverage.
• Oversee fulfillment by locating merchandise and completing omni orders.
• Review inventory exception reports to ensure accuracy.
• Collaborate with AGMO and corporate on workload planning.

Skills

Customer focus

Real-time coaching

Multi-tasking

Strong communication

Computer skills

Lift up to 50lbs

Team leadership

Store policies adherence

Tools

Google

MS Office

Job description

WHO WE ARE:

Saks Fifth Avenue is a leading destination for luxury fashion, blending bold curation with a visionary, modern point of view. Since its inception in 1924, the company has delivered one-of-a-kind shopping experiences, featuring an expertly curated assortment of fashion and highly personalized customer service. Through an integrated retail model, we deliver a seamless customer journey across our portfolio of stores in leading luxury markets, complemented by a strong digital presence and remote selling offerings. Saks Fifth Avenue is part of Exemplar Luxury Group, the luxury collective uniting coveted brands with unrivaled customer experiences.

Job Description:

YOU WILL BE:

Under the leadership of the Assistant General Manager of Operations, the Merchandise Operations Team Supervisor is responsible for leading, training, and supervising the daily operations of merchandise including processing, placement, maintenance, fulfillment and store support.

WHAT YOU WILL DO:

• Supervise the merchandise team and assist with coaching, training, scheduling and problem solving
• Oversee MOA team maintaining daily functions included but not limited to processing inbound merchandise to DTF standard, merchandise placement on selling floor, transfers, RTVs, price changes, and event set up
• Provide leadership in maintaining standards in placement and presentation
• Lead through results, assist in driving profitability through execution of MOA KPIs
• Ensure back of house is properly organized to support selling
• Participate when needed in other store initiatives as required, including but not limited to fill in of merchandise on the selling floor, floor recovery, and supply replenishment
• Assist in providing oversight of fulfillment by locating requested merchandise, maintaining dashboard and complete orders placed by omni customer
• Oversee inventory accuracy by regular review of inventory exception reports
• Proactively partner with AGMO and corporate team on weekly/monthly workload
• Assist in implementation of policies and best practices, making recommendations when needed

WHAT YOU WILL BRING:

• Customer focused, putting the needs of the internal or external customers first
• Comfortable with real-time coaching, working closely with associates, store leadership and cross functional corporate partners
• Ability to work well in a fast-paced, team oriented environment that requires a high degree of multi-tasking with minimal supervision
• Often going above and beyond your goals. Is consistently a top performer and elevates the performance of others
• Ability to influence team to follow store policies & procedures to help in decision-making
• Must be able to learn and retain merchandising standards on the floor in compliance with visual standards
• Must be able to consistently meet deadlines and follow through on assigned tasks
• Ability to work a flexible schedule as per business needs & adheres to dependability standards, demonstrates attention to detail and keeps personal work space organized
• Verbal and written communication skills; handles telephone and face to face interactions effectively and professionally
• Maintains confidentiality when handling issues
• Must have strong computer skills, i.e. Google, MS Office, and adapt to changing technology
• Ability to lift cartons (up to 50lbs), climb ladders, and handle racks and carts of merchandise
• Other store initiatives as assigned by management

YOUR LIFE AND CAREER AT EXEMPLAR LUXURY GROUP:

• Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation
• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
• Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)
• An amazing employee discount

Benefits:

We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

Thank you for your interest with Exemplar Luxury Group. We look forward to reviewing your application.

Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Exemplar Luxury Group and would like to request special assistance or an accommodation, please contact [e-mail] (mailto:[e-mail]?subject=Reasonable%20Accommodation%20Request) .

Salary Range $23.35 - $29.19*

Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.