Merchandise Operations Manager

Orlando Pride; Orlando (FL); On-site; USD 70,000 - 95,000; Full time

Job summary

Orlando City SC is seeking a Merchandise Manager to oversee day-to-day merchandise sales and operations for Orlando City SC, Orlando Pride, and Inter.Co Stadium. You will support retail strategy and vendor relations.

This role requires strong leadership, cross-functional collaboration, and a focus on achieving sales goals while maintaining excellent fan service. A background in merchandising and retail operations with MLS/NWSL knowledge is preferred; travel is light.

Qualifications

• Bachelor's degree preferred but not required.
• 1–3 years retail, marketing and merchandising operations experience.
• 1+ years management experience preferred.
• Experience in merchandising/retail strategy preferred.
• Knowledge of soccer and game fundamentals preferred.
• Strong interpersonal and communication skills with fan service focus.
• Able to work flexible hours including nights, weekends and holidays.
• Team player who can work independently and coordinate tasks.

Responsibilities

• Oversee day-to-day merchandise operations for Orlando City SC, Orlando Pride, and Inter.Co Stadium.
• Assist in execution of merchandise business plan and monitor retail performance.
• Meet or exceed monthly and yearly sales goals.
• Collaborate cross-functionally to meet merchandising needs.
• Support budget adherence, payroll submission, purchase orders and vendor payments.
• Assist with promotional events and merchandise operations.
• Fulfill external and internal merchandise requests timely.
• Recruit and manage merchandise staff; ensure high service standards.
• Maintain ShopOrlandoPride.com operations and order fulfillment.
• Provide excellent customer service to fans and external clients.
• Develop relationships with 3rd party retailers and licensees.
• Travel to MLS and NWSL Retail Summits as needed.
• Other duties as assigned.

Skills

Interpersonal skills

Communication

Team leadership

Customer service

Budget adherence

Vendor relations

Flexible hours

Multilingual

Education

Bachelor's in Business

Tools

Microsoft Office

Photoshop

Job description

Orlando City SC is seeking a Merchandise Manager to oversee day-to-day merchandise sales and operations for Orlando City SC, Orlando Pride, and Inter.Co Stadium. You will support retail strategy and vendor relations.

This role requires strong leadership, cross-functional collaboration, and a focus on achieving sales goals while maintaining excellent fan service. A background in merchandising and retail operations with MLS/NWSL knowledge is preferred; travel is light.