Manager, Merchandise

Orlando Pride; Orlando (FL); On-site; USD 70,000 - 95,000; Full time

Job summary

Orlando City SC is seeking a Merchandise Manager to oversee day-to-day merchandise sales and operations for Orlando City SC, Orlando Pride, and Inter.Co Stadium. You will support retail strategy and vendor relations.

This role requires strong leadership, cross-functional collaboration, and a focus on achieving sales goals while maintaining excellent fan service. A background in merchandising and retail operations with MLS/NWSL knowledge is preferred; travel is light.

Qualifications

• Bachelor's degree preferred but not required.
• 1–3 years retail, marketing and merchandising operations experience.
• 1+ years management experience preferred.
• Experience in merchandising/retail strategy preferred.
• Knowledge of soccer and game fundamentals preferred.
• Strong interpersonal and communication skills with fan service focus.
• Able to work flexible hours including nights, weekends and holidays.
• Team player who can work independently and coordinate tasks.

Responsibilities

• Oversee day-to-day merchandise operations for Orlando City SC, Orlando Pride, and Inter.Co Stadium.
• Assist in execution of merchandise business plan and monitor retail performance.
• Meet or exceed monthly and yearly sales goals.
• Collaborate cross-functionally to meet merchandising needs.
• Support budget adherence, payroll submission, purchase orders and vendor payments.
• Assist with promotional events and merchandise operations.
• Fulfill external and internal merchandise requests timely.
• Recruit and manage merchandise staff; ensure high service standards.
• Maintain ShopOrlandoPride.com operations and order fulfillment.
• Provide excellent customer service to fans and external clients.
• Develop relationships with 3rd party retailers and licensees.
• Travel to MLS and NWSL Retail Summits as needed.
• Other duties as assigned.

Skills

Interpersonal skills

Communication

Team leadership

Customer service

Budget adherence

Vendor relations

Flexible hours

Multilingual

Education

Bachelor's in Business

Tools

Microsoft Office

Photoshop

Job description

TITLE: Merchandise Manager

DEPARTMENT: Merchandise

REPORTS TO: Sr. Director of Merchandise and Licensing

FLSA: Full-Time; Exempt

WHAT SETS YOU APART

Orlando City SC is seeking a Merchandise Manager responsible for overseeing the day-to-day of merchandise sales and operations for Orlando City SC, Orlando Pride, and Inter.Co Stadium. Assist Sr. Director of Merchandise & Licensing with the Club’s retail strategy, partner relations, drive strategic business strategies, and meet departmental goals.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Support Orlando City, Orlando Pride, and Inter.co Stadium merchandise operations
• Assist in the execution of merchandise business plan, monitoring overall retail performance and identifying growth opportunities.
• Meet or exceed monthly/yearly sales goals.
• Work cross-functionally with all departments to ensure merchandising needs are met.
• Support Sr. Director of Merchandise & Licensing with department budget adherence, payroll submission, purchase orders and vendor payments.
• Assist with promotional events and merchandise operations.
• Fulfill all external, internal, and player merchandise requests as received and in a timely manner.
• Recruit and manage merchandise associate to ensure operational standards are met.
• Maintain all operations of ShopOrlandoPride.com including order fulfillment.
• Maintain high level of customer service to both fans and external clients.
• Work with new vendors and licensees of the club and MLS and NWSL.
• Assist Sr. Director of Merchandise & Licensing with strategy, product sales, inventory turns and product creation.
• Foster and maintain relationship with 3rd party in-venue retailer (e.g. Fanatics).
• Light travel required including annual MLS and NWSL Retail Summits.
• Other duties as assigned.

QUALIFICATIONS

• Bachelor’s Degree in Business Administration, Merchandise Marketing, or related field preferred but not required.
• Minimum 1-3 years’ experience in a mix of retail, marketing and merchandising operations required.
• 1+ years of management experience strongly preferred.
• Previous experience in merchandising/retail strategy strongly preferred.
• Knowledge of game and fundamentals of soccer preferred.
• Very strong interpersonal and communication skills with a passion for providing great customer service.
• Coordinate changing priorities in a dynamic, high pressure, fast paced environment.
• Able to work flexible hours including nights, weekends and holidays.
• Ability to work well on a team and independently.
• Ability to coordinate multiple tasks and creatively solve day-to-day challenges.
• Strong work ethic: team player with a “get the job done” attitude.
• The ability to pass a background screening.
• The ability to attain and maintain Safesport certification.
• Excellent computer skills – master of the Microsoft Office suite (Word, Excel, PowerPoint). Photoshop proficiency preferred.
• Bilingual in Spanish or Portuguese are a plus.

About Orlando City SC & Orlando Pride:

In November 2013, Orlando City Soccer Club was awarded a Major League Soccer (MLS) franchise, becoming the league’s 21st franchise. The team began play in March 2015, with 62,510 fans packing the then-Orlando Citrus Bowl for the Club’s MLS debut.

The Lions have reached the postseason in five-consecutive seasons (2020-24), qualified for the Concacaf Champions Cup (formerly Concacaf Champions League) in both 2023 and 2024, and reached their first final in 2020 during the MLS is Back Tournament. In 2022, Orlando City won its first championship of its MLS era, lifting the Lamar Hunt U.S. Open Cup trophy, which also marked the first championship by any professional team in the City Beautiful. Prior to its time in MLS, Orlando City boasted a decorated history in the United Soccer League, winning the league’s championship in both the 2011 and 2013 seasons.

In October 2015, the Orlando Pride was announced as the 10th team in the National Women’s Soccer League (NWSL), bringing professional women’s soccer to the state of Florida for the first time. The team began play in April 2016, setting a then-league single-game attendance record in its first‑ever home game, with 23,403 fans witnessing the Club’s first win.

The Pride feature a star‑starred roster of domestic and international talent and, in 2024, brought the first professional major league title to the city of Orlando, with the Club winning the NWSL Championship. The season saw the Pride complete the double, winning both the Championship and the NWSL Shield as the best team in the regular season, capping off a historic campaign that set numerous league records. Former Orlando City defender Seb Hines serves as the team’s head coach, not only the first Black head coach in the league, but also the first to win both the Championship and the NWSL Shield, and the 2024 NWSL Coach of the Year.

In 2017, both teams moved into its privately‑owned, soccer‑specific venue – Inter&Co Stadium – located in the heart of downtown Orlando.

In July 2021, the Club – which includes Orlando City SC, the Orlando Pride, Orlando City B (MLS NEXT Pro) and Inter&Co Stadium – was purchased by the Wilf Family, who also own the Minnesota Vikings of the National Football League.

For more information on Orlando City SC and Orlando, visitOrlandoCitySC.comorOrlando-Pride.com.

We are an equal opportunity employer,and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Orlando City and Orlando Pride will ensure that individuals with disabilities are provided with reasonableaccommodation(s) to participate in the job application or interview process and perform critical job functions. Please contact the People and Culture department [e-mail] let us know the nature of your request and your contact information.