Merchandise & Fan Experience Lead (Retail Ops)

Orlando City SC; Orlando (FL); On-site; USD 65,000 - 85,000; Full time

Job summary

Orlando City SC is seeking a Merchandise Manager to oversee daily merchandise sales and operations for Orlando City SC, Orlando Pride, and Inter.Co Stadium. You will support the Sr.

Director of Merchandise & Licensing with retail strategy, partner relations, and execution of the department\'s goals. The role requires 1–3 years in retail/merchandising, strong customer service and communication skills, and the ability to lead a small team while managing multiple priorities.

Qualifications

• Bachelor's degree in Business Administration, Merchandise Marketing, or related field preferred but not required.
• Minimum 1–3 years' experience in a mix of retail, marketing and merchandising operations.
• 1+ years of management experience strongly preferred.
• Previous experience in merchandising/retail strategy strongly preferred.
• Knowledge of game and fundamentals of soccer preferred.
• Very strong interpersonal and communication skills with a passion for providing great customer service.
• Coordinate changing priorities in a dynamic, high pressure, fast paced environment.
• Able to work flexible hours including nights, weekends and holidays.
• Ability to work well on a team and independently.
• Ability to coordinate multiple tasks and creatively solve day-to-day challenges.
• Strong work ethic: team player with a "get the job done" attitude.
• The ability to pass a background screening.
• The ability to attain and maintain Safesport certification.
• Excellent computer skills – master of the Microsoft Office suite (Word, Excel, PowerPoint). Photoshop proficiency preferred.
• Bilingual in Spanish or Portuguese are a plus.

Responsibilities

• Support Orlando City, Orlando Pride, and Inter.co Stadium merchandise operations.
• Assist in the execution of merchandise business plan, monitoring overall retail performance and identifying growth opportunities.
• Meet or exceed monthly/yearly sales goals.
• Work cross-functionally with all departments to ensure merchandising needs are met.
• Support Sr. Director of Merchandise & Licensing with department budget adherence, payroll submission, purchase orders and vendor payments.
• Assist with promotional events and merchandise operations.
• Fulfill all external, internal, and player merchandise requests as received and in a timely manner.
• Recruit and manage merchandise associate to ensure operational standards are met.
• Maintain all operations of ShopOrlandoPride.com including order fulfillment.
• Maintain high level of customer service to both fans and external clients.
• Work with new vendors and licensees of the club and MLS and NWSL.
• Assist Sr. Director of Merchandise & Licensing with strategy, product sales, inventory turns and product creation.
• Foster and maintain relationship with 3rd party in-venue retailer (e.g. Fanatics).
• Light travel required including annual MLS and NWSL Retail Summits.
• Other duties as assigned.

Skills

Retail operations

Merchandise strategy

Team management

Vendor relations

Customer service

Budget adherence

Interpersonal communication

Spanish or Portuguese (bonus)

Education

Bachelor's Degree in Business Administration/Merchandise Marketing or related field

Tools

Microsoft Excel

PowerPoint

Photoshop

Job description

Orlando City SC is seeking a Merchandise Manager to oversee daily merchandise sales and operations for Orlando City SC, Orlando Pride, and Inter.Co Stadium. You will support the Sr.

Director of Merchandise & Licensing with retail strategy, partner relations, and execution of the department\'s goals. The role requires 1–3 years in retail/merchandising, strong customer service and communication skills, and the ability to lead a small team while managing multiple priorities.