Merchandise Operations Associate (MOA)

SAKS & CO; Oakbrook (SC); On-site; USD 25,000 - 31,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Disability insurance

Employee discount

Job summary

Neiman Marcus is seeking a Specialized Operations Associate to support daily General Office tasks and Jewelry Department operations. You will open the store, process deposits, reconcile items, and ensure compliance with brand standards while delivering exceptional service.

The role involves jewelry intake, ticketing, transfers, price changes, and repairs tracking, with emphasis on accuracy, confidentiality, and cross-department collaboration. An energetic, team-oriented contributor is ideal.

Qualifications

• Lift cartons up to 15 lbs and climb ladders.
• Strong computer skills (Google Suite, MS Office).
• Able to work in a fast-paced, team-oriented environment.
• Flexible schedule to meet business needs and dependability standards.
• Demonstrates attention to detail and keeps space organized.
• Applies store policies and procedures in decision-making.
• Excellent verbal and written communication; handles inquiries professionally.
• Maintains confidentiality in handling issues.

Responsibilities

• Open the store: safes, controllers, registers and distribute reports.
• Process fulfillment orders and assist with trunk shows.
• Resolve customer issues and research/pay bills as needed.
• Receive, verify and book jewelry per company standards; process transfers and price changes.
• Maintain repair log and track repairs; submit invoices to vendors.
• Prepare and submit special order requests and statements of sale.
• Communicate with Corporate Merchants, AP, Inventory and vendors as needed.
• Assist on selling floor and support audits for vault/safe contents.

Skills

Lift up to 15 lbs

Computer skills (Google, MS Office)

Fast-paced environment

Flexible scheduling

Attention to detail

Policy adherence

Verbal and written communication

Confidentiality

Job description

WHO WE ARE:

Since 1907, Neiman Marcus has been a leader in luxury retail, providing a uniquely curated product assortment, unparalleled services and exclusive activations for customers in Pursuit of the Extraordinary. Known for creating Neiman Marcus magic through exceptional experiences, Neiman Marcus has a rich history as a brand builder, bringing together the world's top luxury designers and customers to foster a dedicated following for generations. We serve customers across our stores, digital channels and through remote selling. Neiman Marcus is part of Exemplar Luxury Group, the luxury collective uniting coveted brands with unrivaled customer experiences.

Job Description:

Under the leadership of the Assistant General Manager, Operations, the Specialized Operations Associate is responsible for the daily operations of the General Office and operational functions of the Jewelry Department.

YOU WILL BE:

• General Office
• Opening the store: safe, controller, registers and distributing reports
• Maintaining daily functions, including but not limited to; morning cash entry, processing bank deposits, reconciling chargebacks, and counting register and petty cash
• Resolving customer issues, both internal and external, i.e. researching/payment of bills, tracking/processing customer packages
• Jewelry Operations
• Follows Jewelry Standards and Shipping Guidelines
• Receive, verify, and properly book all jewelry in accordance with Company standards
• Effectively processes re-tickets, RTV's, Transfers, ASN Shipments and price changes
• Retrieve and process all merchandise to be returned/transferred to the vendor in accordance with Company standards
• Ensure case counts are completed, all merchandise is entered into the case count system after receipt, and all discrepancies are reconciled
• Maintain a repair log, track all repairs sent to the vendor or local shop, and submit repair invoices
• Receive and verify all merchandise for trunk shows, assist in show set-up/take down and recap results
• Prepare and submit all special order requests and Statements of Sale when requested
• Communicate with Corporate Merchants, Account Payable, Inventory Control and vendors as needed
• Common Internal Audit readiness and adherence to Internal Audit standards, including but not limited to monitoring vault/safe contents to remain up-to-date (audit ready)
• Assist managers and associates on the selling floor as necessary

Process Fulfillment orders

Ad hoc responsibilities as needed

WHAT YOU WILL BRING:

• Ability to lift cartons up to 15 lbs, climb ladders, and handle racks and carts of merchandise.
• Must have strong computer skills, i.e. Google, MS Office, and adapt to changing technology
• Ability to work well in a fast-paced, team oriented environment that requires a high degree of multi-tasking with minimal supervision
• Ability to work a flexible schedule as per business needs & adheres to Dependability standards
• Demonstrates attention to detail and keeps personal work space organized
• Ability to apply store policies & procedures to help in decision-making
• Verbal and written communication skills; handles telephone and face to face interactions effectively and professionally
• Maintains confidentiality when handling issues
• Other store initiatives as assigned by management

YOUR LIFE AND CAREER AT EXEMPLAR LUXURY GROUP:

Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation

Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate

Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)

An amazing employee discount

Benefits:

We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities.

Salary Range $17.90 - $22.39*
Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.