Merchandise Manager: Visual Merch & Store Ops Lead

Five Below; Ladera Ranch (CA); On-site; USD 23,000 - 32,000; Full time

Job summary

Five Below in California's Ladera Ranch area is seeking an experienced retail leader to manage daily operations, stock handling, and customer service. You will coordinate displays, promotions, and store resets while overseeing opening and closing procedures and acting as Manager on Duty when needed.

Ideal candidates have at least two years of management experience, strong communication, and the ability to multi-task in a fast-paced environment.

Qualifications

• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Oversees the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Manages the setup and maintenance of displays for specific store sections, ensuring signage is accurate and promotions are properly highlighted, following corporate guidelines for resets and seasonal updates.
• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Executes the market plan by arranging products and signage according to corporate guidelines, ensuring promotional materials are displayed properly and updated regularly.
• Ensures the execution of company Inventory Integrity process.

Skills

Leadership

Customer service

Communication

Multitasking

Creativity

Pressure management

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below in California's Ladera Ranch area is seeking an experienced retail leader to manage daily operations, stock handling, and customer service. You will coordinate displays, promotions, and store resets while overseeing opening and closing procedures and acting as Manager on Duty when needed.

Ideal candidates have at least two years of management experience, strong communication, and the ability to multi-task in a fast-paced environment.