Amusement Team Member - Dollywood Theme Park - Full Time Seasonal

Herschend Family Entertainment Corporation; Pigeon Forge (TN); On-site; USD 17,000 - 22,000; Full time

Job summary

The Dollywood Company is seeking an Amusement Team Member at its Dollywood Theme Park in Pigeon Forge, TN. You will operate carnival games, interact with guests, and help create a fun, safe environment while delivering excellent service.

This role requires a positive attitude, reliable attendance, ability to work flexible hours including weekends and holidays, and basic computer skills. Prior sales or guest service experience is preferred for this full time seasonal position.

Qualifications

• Must be at least 14 years old.
• Minimum 6 months of sales experience preferred.
• Minimum 6 months of customer service experience preferred.
• Minimum one year of team experience, highly preferred.
• Basic computer skills.
• Employment offers contingent upon onboarding, background screening and pre-employment drug screening.

Responsibilities

• Operates carnival style games and interacts with guests.
• Explains game rules and prizes.
• Describes sales packages and demonstrates selling skills.
• Records games played and prizes awarded.
• Interacts with guests using microphones and props.
• Manages stock levels and merchandising of assigned games.
• Assists in maintenance and daily operation of the location.
• Maintains dependable attendance and flexible schedules.
• Contributes to team success with service and respect.
• Communicates needs for products, equipment and supplies.
• Adheres to safety guidelines and reports issues.
• Protects guest and coworker privacy via PCI training.
• Willing to have fun and create a fun environment.

Skills

Friendly

Self-motivated

Time management

Confidentiality

Continuous improvement

Professional appearance

Teamwork

Adaptability

Guest service

Communication skills

Tools

Basic computer skills

Job description

Amusement Team Member - Dollywood Theme Park - Full Time Seasonal

Job Category: Amusements

Requisition Number: AMUSE010708

• Posted : October 16, 2026


• Full-Time


• Rate : $14 USD per hour

Locations

Showing 1 location

Description

This position exists to provide our guests with an excellent customer service experience by operating and interacting with various carnival style games and coin operated amusements. This service is to be provided in a manner consistent with the mission, values, and policies of the Dollywood Company.

Summary of Essential Functions and Responsibilities

• Operates various carnival style games in an outdoor environment by interacting with guests, setting and cleaning props, and celebrating wins


• Explains the rules and prizes for each game


• Describes different sales packages to guests and demonstrates proficient selling skills


• Records the number of games played and the number of prizes awarded


• Interacts with guests through the use of microphones and various props


• Manages the stock levels and merchandising of any assigned games throughout the workday


• Assists in the maintenance and daily operation of any assigned location by ensuring cleanliness and display preparation functions are up to company standards


• Demonstrates an ability to maintain dependable work attendance and flexibility with assigned work schedules


• Actively participates in the success of the Games and Amusements team through teamwork, service, and respect for others


• Assists the immediate leadership by communicating any needed product, equipment, supplies, and helping to reduce waste


• Adheres to all Amusements safety guidelines and report any safety issues to the immediate leadership


• Protects the privacy, safety, and security of our guests and coworkers by completing PCI compliance and other required training


• Must be willing to have fun and create a fun and friendly environment for others

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Must be minimum of 14 years of age


• Minimum 6 months of sales experience preferred


• Minimum 6 months of customer service experience preferred


• Minimum one (1) year of experience working in a team environment, highly preferred


• Basic computer skills


• Offers of employment are contingent upon satisfactory completion of onboarding process which includes background screening and pre employment drug screening

Knowledge, Skills, and Abilities

• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in their work


• Must be self-motivated and disciplined


• Must be able to prioritize and complete work assignments on a timely basis


• Must maintain strict confidentiality and judgment regarding privileged information


• Must be committed to continuous improvement


• Must have professional appearance with good personal hygiene


• Must promote and support a “team” work environment by cooperating and helping co-workers


• Must adapt to changes easily


• Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines


• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills


• Must reflect Dollywood’s core values through the lens of dignity and respect


• Able to display and live out Lead with Love Qualities, strongly rooted in the Dollywood Company culture, by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable


• Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees


• Able to comprehend instructions and retain information


• Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays


• Able to be productive in a fast-paced environment


• Able to be flexible to handle frequent changes in priorities


• Able to add, subtract, multiply and divide with accuracy


• Must be able to effectively communicate with fellow Guests and Hosts using approved communication methods

Physical and Cognitive Requirements

• Lifting and Carrying: Position may require occasional to frequent lifting of up to 50lbs. utilizing company’s safety guidelines for safe lifting


• Mobility:Position may require intermittent toprolongedsitting,standingand/or walking for duration of shift, up to 13 hours. Employees may alsobe requiredto travel to various areas on property which may include changes in terrain,stairsand uneven surfaces


• Repetitive Movements:This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands,armsor other body parts as part of typical job functions


• Environmental Conditions:This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees maybe requiredto work indoors and outdoors


• Cognitive and Sensory Requirements:This position requires strong cognitive skills, including the ability to think critically, solve problems, process andretaininformation, have attention todetailand communicate effectively using approved methods


• Must have manual dexterity necessary to complete all job duties


• Able to sit and/or stand for long/short periods

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.