Merchandise Internship: Shape Guest Memories (Fall 2026)

Dollywood Parks & Resorts; Pigeon Forge (TN); On-site; USD 21,000 - 30,000; Full time

Job summary

Dollywood Parks & Resorts seeks a Merchandise Intern who embodies our mission and culture, ready to learn, innovate, and support merchandise operations across multiple Dollywood locations.

The role involves assisting in guest interactions, inventory management, training of new hosts, and ensuring shop presentation meets Dollywood standards. The intern also helps with scheduling and communication while adapting to various locations in the Dollywood enterprise.

Qualifications

• Proficient knowledge of products/services for sale to guests.
• Ability to interact effectively with guests and maintain POS accuracy.
• Support training of new hires and hosts at locations.

Responsibilities

• Operate cash register/POS accurately and efficiently.
• Ensure inventory is stocked and shelves are fully stocked nightly.
• Maintain shop cleanliness and display preparation to Dollywood standards.
• Assist with warehouse logistics: ticketing, counting, and deliveries.
• Support meetings, file maintenance, and distribution of papers and notes.
• Adapt to changes in work assignments and locations.
• Communicate product ordering and equipment needs to supervisor.
• Follow merchandise safety guidelines and PCI compliance.

Skills

Guest service

Merchandise knowledge

Cash handling

Inventory awareness

Tools

POS system

Job description

Dollywood Parks & Resorts seeks a Merchandise Intern who embodies our mission and culture, ready to learn, innovate, and support merchandise operations across multiple Dollywood locations.

The role involves assisting in guest interactions, inventory management, training of new hosts, and ensuring shop presentation meets Dollywood standards. The intern also helps with scheduling and communication while adapting to various locations in the Dollywood enterprise.