Merchandise & Guest Experience Associate - Gift Shop

Paycom - ATS; St. Louis (MO); On-site; USD 28,000 - 42,000; Full time

Job summary

Paycom - ATS is seeking a Merchandise Associate for the St. Louis Aquarium at Union Station to deliver engaging guest experiences while driving retail sales. You will act with professionalism, energy, and a guest-first attitude during all interactions.

The role requires standing for long periods, strong communication, and familiarity with a POS system. Join a team that values service, teamwork, and a memorable visit for every guest.

Qualifications

• Previous experience in a customer/retail or guest services role preferred.
• Cash handling experience preferred.
• Excellent verbal and written communication skills required.
• Strong listening, presentation and decision-making skills.
• Ability to anticipate guests’ needs.
• Technically minded, with ability to learn Point of Sale system.
• Creative problem solver who thrives when presented with a challenge.
• Energetic and eager to tackle new projects and ideas.

Responsibilities

• Adhere to company policies and procedures.
• Strive to achieve customer satisfaction and sales KPIs in order to meet and exceed guest expectations.
• Observe and report daily facility conditions and situations to the Merchandise Manager & Supervisor.
• Ensure the shop is clean, safe and presented to the highest of standards.
• Capture all products and sales data appropriately and accurately.
• Maximize sales opportunities that will add to the guest experience.
• Provide unique and memorable experiences to guests.
• Attend training programs to achieve the best guest experience.
• Ensure back of house and storage areas are maintained to the same level of cleanliness and order as the store.

Skills

Customer service

Retail experience

Cash handling

Verbal communication

Active listening

POS familiarity

Problem solving

Energetic

Tools

Point of Sale system

Job description

Paycom - ATS is seeking a Merchandise Associate for the St. Louis Aquarium at Union Station to deliver engaging guest experiences while driving retail sales. You will act with professionalism, energy, and a guest-first attitude during all interactions.

The role requires standing for long periods, strong communication, and familiarity with a POS system. Join a team that values service, teamwork, and a memorable visit for every guest.