Merchandise Associate, SDG

Honda Center; San Diego (CA); On-site; USD 23,000 - 32,000; Part time

Job summary

San Diego Gulls is seeking a Merchandise Associate for on-site events. This part-time, non-exempt role in the Merchandise / Marketing department supports guest engagement, product knowledge, and smooth game-day operations.

The position requires 0-1 year of experience, a high school diploma or equivalent, and strong communication, customer service, and time management skills. Shopify POS experience is a plus, and candidates must be able to work nights, weekends, and holidays.

Qualifications

• Education: High School Diploma or Equivalent.
• Experience: 0-1 year.

Responsibilities

• Greet and acknowledge guests in a timely manner.
• Maintain solid product knowledge and assist guests’ inquiries regarding merchandise.
• Efficiently set up merchandise stands and displays before the game and dismantle after the event.
• Assist customers with product selection, answer questions, and provide exceptional service.
• Operate the POS system, process transactions, and capture customer information.
• Maintain understanding of policies and procedures to assist customers effectively.
• Work with Team Members to ensure smooth setup, operations during the game, and seamless breakdown.
• Assist with inventory management and ensure items are organized and displayed.
• Perform other duties as assigned.

Skills

Customer service

Communication

Shopify POS

Time management

Problem solving

Organizational skills

Flexible schedule

Education

High School Diploma or Equivalent

Job description

Job Title

Merchandise Associate, SDG

Pay Details

The starting hourly rate for this position is $20.00 per hour.

Job Description

The Merchandise Associate position resides in a fast-paced sports/event driven retail environment which strives to provide the highest customer service standards. Merchandise Associates utilize resources effectively to manage workload and provide quality services to customers and ensure each customer receives outstanding service. This position is a part-time, non-exempt position within the Merchandise / Marketing department.

Location

This position is on-site.

Responsibilities

• Greet and acknowledge guests in a timely manner
• Maintain solid product knowledge and assist guests’ inquiries regarding merchandise
• Efficiently setup merchandise stands and displays before the game and dismantle and pack everything up after the event
• Assist customers with product selection, answer questions, and provide exceptional service to ensure a positive experience
• Operate the POS system, process transactions, and capture customer information
• Maintain a thorough understanding of policies and procedures to assist customers effectively
• Work closely with other Team Members to ensure a smooth setup, efficient operations during the game, and a seamless breakdown process
• Assist with inventory management and ensure all items are organized and properly displayed
• Perform other duties as assigned

Skills

• Must be 18 years of age or older
• Excellent communications skills, both written and verbal
• Experience using Shopify POS a plus
• Excellent customer service skills
• Problem-solving and solid organizational skills with the ability to handle multiple projects at one time
• Effective time management
• Capable of maintaining high levels of productivity and performance over extended periods
• Able to work a flexible schedule including nights, weekends, and holidays

Knowledge, Skills and Experience

• Education - High School Diploma or Equivalent
• Experience Required - 0-1 Year

Company Overview

The San Diego Gulls took the ice on October 10, 2015 opening their inaugural American Hockey League (AHL) season in San Diego, California. Professional hockey in San Diego has a rich history, dating to the San Diego Skyhawks of the Pacific Coast Hockey League in 1944. The Gulls' home arena is Pechanga Arena. The Gulls are the primary affiliate of the Anaheim Ducks (National Hockey League).