Lead Associate

anaheimducks; Irvine (CA); On-site; USD 32,000 - 43,000; Full time

Job summary

The Rinks Foundation in Irvine, CA is seeking a Lead Associate to supervise part-time staff and oversee daily operations in a busy venue. You will ensure guest satisfaction and safety while coordinating programs, events, and daily activities with a focus on teamwork and excellent service.

Ideal candidates bring 1+ year of management experience, strong communication skills, and the ability to work nights, weekends, and holidays in a fast-paced environment.

Qualifications

• Must be 21 years of age or older.
• One or more years of management experience with the ability to delegate responsibilities preferred.
• Ability to work a flexible schedule including nights, weekends, and holidays.
• Excellent communications skills, both written and verbal.
• Effective time management and organizational skills.
• Rink experience preferred.

Responsibilities

• Assign duties to Associates to meet daily facility needs.
• Oversee Associates to ensure guest satisfaction and safety.
• Coach, counsel and discipline Associates per policies.
• Promote company values and vision at all times.
• Provide quality customer service to guests and staff.
• Attend weekly/biweekly Lead meetings and Power Play sessions.
• Assist with daily execution of park/programs and communicate information accurately.
• Resolve operations issues (Ticketing, Reservations & Enrollment) efficiently.
• Delegate setup/teardown of signage and displays where applicable.
• Assist with special events and programs.
• Maintain a safe work environment and follow emergency procedures.
• Assist in ice maintenance and operate rink equipment as needed.

Skills

Team leadership

Communication skills

Time management

Guest service

Education

High School Diploma or Equivalent

Job description

A great experience starts with you!

Mission:

To be a place where the everyday becomes extraordinary - and the potential is unlimited. Where every experience can change you

Vision:

We are the gathering place of Orange County

Values:

Be Safe | Do the Right Thing | Be Generous | Include Everyone | Make it Easy | Be Bold

Job Title:

Lead Associate

Pay Details:

The starting hourly rate for this position is $27.00 per hour.

This position is responsible for the supervision of part-time staff associates and the daily activities required to operate at The Rinks standard of service. This individual must thrive in a fast paced, dynamic environment and possess the ability to effectively communicate with and oversee a diverse population.

Responsibilities

Personnel

• Promptly assign duties to all Associates to meet the daily needs of the facility and ensure task completion.
• Oversee Associates in all areas of the facility to ensure 100% guest satisfaction, and to maintain a safe environment in accordance with The Rinks policies and procedures.
• Coach, counsel and discipline Associates in order to accomplish department objectives and ensure compliance with The Rinks policies and procedures.
• Demonstrate the initiative and commitment to communication and teamwork to ensure optimal guest service at all times.
• Actively promote the priorities of the company, including the company values and vision at all times.
• Provides quality customer service both internally and externally by using discretion and enforcing company service standards at all times.
• Participate in weekly/biweekly Lead meetings, and attend company Power Play sessions.

Programs

• Great Park/Poway, Facilities Lead Associate: Assist with the daily execution of Anaheim Ducks/San Diego Gulls practices and activities.
• Able to communicate rink programming information to guests with a high degree of knowledge and accuracy when escalated by an Associate.
• Resolve operations problems (Ticketing, Reservations & Enrollment in programs) in a skillful, expedient manner.
• Delegate the set up and tear down of facility signage and displays where applicable.
• Aide in the execution of special events and programs.

Maintenance and Safety

• Maintains a safe and healthy work environment by knowing and carrying out emergency procedures including follow-up documentation and reporting on injuries to guests or employees.
• Great Park/Poway, Facilities Lead Associate: Ensures that the facility consistently meets professional-level standards for the Anaheim Ducks/San Diego Gulls and visiting NHL/AHL teams.
• Ice Rinks: Assist in Ice Maintenance as needed to maximize efficiency. Operate the Zamboni and "edger", requiring ability to walk on the ice.
• Manage Associates who safeguard public sessions to assure exemplary Guest experience. Ice Rinks: Able to walk out onto the Ice surface to assist customers in emergencies.
• Monitor ice and inline rink surface conditions; delegates Associates to remove debris from surface and surrounding areas.
• Reports all maintenance requests to the General Manager in a timely manner.
• Lift and move hockey nets (weight between 81 - 120 lbs)
• Replace Rink glass and repair the rink system as needed (glass weight between 52 - 155 lbs)

Accounting and Finance

• Responsible for distributing all cash drawers, deposits and safe monies to Associates.
• Daily documentation of sales reports including, but not limited to, cover reports, flash sales summary reports, ice utilization reports, food and beverage reports, Marty reports, over/short reports, and deposit summary reports.
• Required to complete daily audit reports to The Rinks accounting department and the facility's General Manager.
• Other duties as assigned

Skills

• Must be 21 years of age or older
• One or more years of management experience with the ability to delegate responsibilities preferred
• Ability to work a flexible schedule including nights, weekends, and holidays
• Excellent communications skills, both written and verbal
• Effective time management and organizational skills
• Rink experience preferred

Knowledge, Skills and Experience

• Education - High School Diploma or Equivalent
• Certifications Required - N/A
• Experience Required - 1-2 Year's

MR2026

Company:

The Rinks Foundation

Our Commitment:

We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, medical condition or any protected cate