Merchandise Associate

The TJX Companies, Inc.; Athol (MA); On-site; USD 21,000 - 26,000; Full time

Job summary

Marshalls, part of The TJX Companies, is hiring to deliver a highly satisfied customer experience across our store environment. You’ll engage with customers, follow loss prevention standards, and support multiple store areas as needed.

In this role you’ll model customer-first practices, promote credit and loyalty programs, maintain merchandising standards, and ensure accurate ringing of purchases and returns according to procedures. Join a Fortune 100 retailer and grow your career with TJX.

Qualifications

• Customer experience-focused role with interaction across customers.
• Maintain a clean, organized store environment and follow procedures.
• Assist in multiple store areas as needed to support the business.

Responsibilities

• Role models established customer experience practices with customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back according to procedures.
• Promotes credit and loyalty programs.
• Maintains merchandising philosophy and follows merchandising procedures and standards.
• Accurately processes and prepares merchandise for the sales floor.
• Initiates and participates in store recovery as needed.
• Maintains cleanliness and recovery standards for the sales floor and store.
• Provides and accepts recognition and constructive feedback.

Skills

Customer service

Cash handling

Teamwork

Attention to detail

Sales skills

POS operation

Tools

POS system

Job description

Marshalls

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description:

Opportunity: Grow Your Career

Responsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards. May be cross-trained to work in multiple areas of the store in order to support the needs of the business.

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback