Merch Program Ops Lead (Contract) – Storefront

Pinterest; San Francisco (CA); On-site; USD 83,000 - 124,000; Part time

Job summary

Pinterest is seeking a Merch Program Manager (contractor) to run day-to-day operations of our centralized merch program and Pinterest Merch Storefront. This role sits on the Workplace Experience team and partners with Events, People, Brand, Comms, Finance, and Procurement to execute our merch strategy.

You will manage end-to-end operational workflow for Pinterest-branded merchandise, delivering thoughtful recommendations and driving implementation with oversight.

Qualifications

• 2–4 years in program or operations management in a related area (workplace, events, marketing operations, merchandising, or similar).
• Experience administering merch, swag, gifting, or e-commerce program, or strong adjacent ops background.
• Demonstrated success managing complex operational workflows end-to-end, including intake, prioritization, execution, and follow-through.
• Strong vendor management skills coordinating with external partners on timelines, scope, budgets, and quality.
• Excellent written and verbal communication; translate policy into clear guidelines, templates, and trainings.

Responsibilities

• Facilitate day-to-day operations of the Pinterest Merch Storefront and merch program.
• Coordinate with merch vendor on quotes, timelines, samples, production status, and orders.
• Approve restocks and advise on replacements or discontinuations.
• Draft playbooks, FAQs, templates, and internal content; keep docs up to date.
• Plan seasonal launches, workflows, and catalog updates; test flows and capture feedback.
• Provide ongoing governance by ensuring orders follow purchasing guidelines and approved paths.
• Weekly updates in 1:1s with merch program lead; monthly storefront dashboards for inventory decisions.

Skills

Vendor management

Operations management

Communication

Spreadsheet proficiency

Project coordination

Tools

Google Sheets

Job description

Pinterest is seeking a Merch Program Manager (contractor) to run day-to-day operations of our centralized merch program and Pinterest Merch Storefront. This role sits on the Workplace Experience team and partners with Events, People, Brand, Comms, Finance, and Procurement to execute our merch strategy.

You will manage end-to-end operational workflow for Pinterest-branded merchandise, delivering thoughtful recommendations and driving implementation with oversight.