Brand Merch & Apparel Project Lead

Priority Group; Indiana (PA); On-site; USD 52,000 - 78,000; Full time

Job summary

Priority Group is seeking a Promotional Apparel & Merchandise Manager to work directly with customers, understand branding needs, source merchandise, present curated options, guide selections, and manage orders through delivery.

The role requires strong communication, organization, and a service-first mindset to ensure flawless project execution and outstanding customer satisfaction. Collaboration with vendors and production teams will be essential to meet timelines and quality standards.

Responsibilities

• Serve as a primary point of contact for customers via phone, email, and occasional in-person meetings
• Gather project requirements, branding objectives, budgets, and timelines
• Provide friendly, professional, and proactive communication throughout the project lifecycle
• Ensure the customer experience is positive, smooth, and highly responsive
• Research merchandise and apparel options using supplier platforms
• Curate and present product recommendations that fit customer goals
• Create professional presentation sheets using Adobe Illustrator or InDesign
• Prepare and deliver pricing, quotes, and product details to support customer decision-making
• Enter production orders/job tickets in the EFI Pace MIS system
• Place merchandise and apparel orders with approved vendors
• Coordinate decoration and embellishment for each project
• Manage timelines, proofs, approvals, and production details with accuracy
• Track order status and provide regular updates to customers
• Participate in production meetings to communicate project status and ensure on-time performance
• Review incoming decorated merchandise for accuracy and quality
• Ensure orders meet all customer specifications and deadlines
• Maintain organized project files and documentation

Job description

Priority Group is seeking a Promotional Apparel & Merchandise Manager to work directly with customers, understand branding needs, source merchandise, present curated options, guide selections, and manage orders through delivery.

The role requires strong communication, organization, and a service-first mindset to ensure flawless project execution and outstanding customer satisfaction. Collaboration with vendors and production teams will be essential to meet timelines and quality standards.