Mercedes-Benz Sales Manager

Mercedes-Benz Group; North Haven (CT); On-site; USD 90,000 - 130,000; Full time

Job summary

Mauro Motors Automotive Group in Connecticut is seeking a Retail Automotive Sales Manager for Mercedes-Benz of North Haven. You will lead a high-performing sales team across new and pre-owned vehicles, drive CSI, and maximize unit volume and gross per unit.

You will recruit, coach, and manage sales consultants, coordinate with F&I, and maintain dealer processes to ensure a premier customer experience and profitable deals. This is a full-time, on-site leadership role.

Qualifications

• Must have previous retail automotive management experience in both new and pre-owned vehicles.

Responsibilities

• Recruit, hire, train, coach, and hold accountable a team of sales consultants to meet individual and departmental unit and gross targets.
• Conduct daily sales meetings to align the team on inventory, pending deals, and daily objectives.
• Monitor and coach adherence to the dealership's road-to-the-sale process from greet through delivery.
• Set clear performance expectations and conduct regular one-on-ones to review individual production, CSI, and development needs.
• Manage schedules, floor rotation, and up-system to ensure fair and consistent lead distribution.
• Desk deals using the dealer's desking system to structure profitable transactions that satisfy both dealer gross targets and customer needs.
• Approve pricing, trade values, and deal terms within dealer-set guidelines.
• Work closely with F&I to ensure smooth deal flow and maximize front-end and back-end gross per unit.
• Review and approve all deals prior to funding to ensure accuracy and compliance.
• TO (turn-over) customers on the floor to assist sales consultants in overcoming objections and closing deals.
• Partner with the Pre-Owned Manager and Inventory team to understand available new and pre-owned inventory, aging units, and market positioning.
• Keep sales staff informed of new arrivals, aging inventory, and priority units through daily talking points and lot walks.
• Ensure showroom and key lot positions are merchandised effectively with priority inventory.
• Communicate inventory needs and consumer demand trends back to acquisition and inventory teams.
• Work with the Business Development Center to ensure timely follow-up and appointment conversion on all sales leads.
• Review lead source performance and appointment show/close ratios to identify coaching opportunities.
• Ensure every incoming lead, phone-up, and walk-in is logged and worked according to dealership process.
• Partner with BDC leadership on outbound campaigns tied to inventory, service-to-sales, and equity mining opportunities.
• Own the department's CSI performance and implement process improvements to drive customer satisfaction scores.
• Personally engage with customers on the floor and follow up on any service recovery situations.
• Monitor online reviews related to the sales experience and coach staff on service recovery.
• Ensure delivery process is thorough, professional, and reinforces the value of the purchase.
• Track and report daily, weekly, and monthly sales performance against dealer-set unit and gross profit targets.
• Analyze individual and team performance metrics (closing ratio, gross per unit, CSI, F&I penetration) to drive coaching priorities.
• Prepare and present sales department performance updates to dealership leadership.
• Maintain accurate use of the CRM / desking system to ensure clean, actionable reporting.

Skills

Retail automotive management

Job description

Retail Automotive Sales Manager - Mercedes-Benz of North Haven

Mauro Motors Automotive Group

The Retail Sales Manager's goal is to maximize new and pre-owned unit volume and gross profit per unit while developing a high-performing sales team that delivers an exceptional customer experience. To do this, the Retail Sales Manager must be exceptional in the following:

Sales Team Leadership

• Recruit, hire, train, coach, and hold accountable a team of sales consultants to meet individual and departmental unit and gross targets
• Conduct daily sales meetings to align the team on inventory, pending deals, and daily objectives
• Monitor and coach adherence to the dealership's road-to-the-sale process from greet through delivery
• Set clear performance expectations and conduct regular one-on-ones to review individual production, CSI, and development needs
• Manage schedules, floor rotation, and up-system to ensure fair and consistent lead distribution

Desking & Deal Structuring

• Desk deals using the dealer's desking system to structure profitable transactions that satisfy both dealer gross targets and customer needs
• Approve pricing, trade values, and deal terms within dealer-set guidelines
• Work closely with F&I to ensure smooth deal flow and maximize front-end and back-end gross per unit
• Review and approve all deals prior to funding to ensure accuracy and compliance
• TO (turn-over) customers on the floor to assist sales consultants in overcoming objections and closing deals

Inventory & Merchandising Collaboration

• Partner with the Pre-Owned Manager and Inventory team to understand available new and pre-owned inventory, aging units, and market positioning
• Keep sales staff informed of new arrivals, aging inventory, and priority units through daily talking points and lot walks
• Ensure showroom and key lot positions are merchandised effectively with priority inventory
• Communicate inventory needs and consumer demand trends back to acquisition and inventory teams

Lead & BDC Management

• Work with the Business Development Center to ensure timely follow-up and appointment conversion on all sales leads
• Review lead source performance and appointment show/close ratios to identify coaching opportunities
• Ensure every incoming lead, phone-up, and walk-in is logged and worked according to dealership process
• Partner with BDC leadership on outbound campaigns tied to inventory, service-to-sales, and equity mining opportunities

Customer Experience & CSI

• Own the department's CSI performance and implement process improvements to drive customer satisfaction scores
• Personally engage with customers on the floor and follow up on any service recovery situations
• Monitor online reviews related to the sales experience and coach staff on service recovery
• Ensure delivery process is thorough, professional, and reinforces the value of the purchase

Performance & Reporting

• Track and report daily, weekly, and monthly sales performance against dealer-set unit and gross profit targets
• Analyze individual and team performance metrics (closing ratio, gross per unit, CSI, F&I penetration) to drive coaching priorities
• Prepare and present sales department performance updates to dealership leadership
• Maintain accurate use of the CRM / desking system to ensure clean, actionable reporting

Qualifications

• Must have previous retail automotive management experience in both new and pre-owned vehicles

Mauro Motors is a leading Connecticut luxury automotive group. You would be joining a winning team in a positive work environment that strives to be #1 in everything we do.