Mentor Coordinator 18 Degrees, Inc.

Human Service Forum; Pittsfield (MA); On-site; USD 29,129 - 41,486; Full time

Job summary

18 Degrees in Pittsfield, MA is seeking a Mentor Coordinator to train and support volunteer mentors, matching them one‑to‑one with youth in our programs. The role requires listening to and supporting adults and youths through challenging conversations, with emphasis on compassionate communication and trauma‑informed practices.

We prefer a Bachelor’s Degree in a related field and 3–5 years in a coordinator role for human services.

Qualifications

• Bachelor's Degree preferred; 3–5 years in coordinator role for human services.
• Strong interpersonal communication, writing, and active listening skills; experience coaching on boundaries and trauma-informed care.
• Use of Microsoft Office and data-tracking in volunteer programs.

Responsibilities

• Mentor Recruitment – Screen, onboard and train mentor volunteers with focus on cultural diversity
• Mentee Recruitment – Interviewing and screening youth for participation and creating matches
• Providing follow‑up support to Mentors, Mentees and their family for full engagement
• Planning trainings and workshops both independently and with others
• Plan and implement community‑based activities with staff, volunteers and youth
• Maintain documentation, referral tracking, data entry and success stories.
• This position reports to the Director of Volunteer Services and works closely with her to increase and support volunteers throughout 18 Degrees.

Skills

Listening

Interpersonal communication

Active listening

Written communication

Education

Bachelor's degree (preferred)

Tools

Microsoft Office

Job description

18 Degrees is where new beginnings come to light for children and families – Join us on our Journey into a new day! At 18 Degrees, we cultivate teams and leaders to embrace the principles of diversity, equity and inclusion to support the needs of our community. Too many of our youth are facing challenges that put them at risk. Join 18 Degrees in partnering with our youth to help them reach their full potential.

The Mentor Coordinator trains and supports volunteer mentors and matches them one-to-one with youth in our programs. Must have ability to listen to and support both adults and youth through challenging conversations.

Responsibilities

• Mentor Recruitment – Screen, onboard and train mentor volunteers with focus on cultural diversity
• Mentee Recruitment – Interviewing and screening youth for participation and creating matches
• Providing follow‑up support to Mentors, Mentees and their family for full engagement
• Planning trainings and workshops both independently and with others
• Plan and implement community‑based activities with staff, volunteers and youth
• Maintain documentation, referral tracking, data entry and success stories.
• This position reports to the Director of Volunteer Services and works closely with her to increase and support volunteers throughout 18 Degrees.

Bachelor’s Degree in related field preferred. 3‑5 years’ experience in coordinator role for human services organization may be substituted for degree. Ability to coach others on boundaries, trauma informed care and vicarious trauma is essential. Strong interpersonal communication, writing and active listening skills; use of Microsoft Office.

Multi‑cultural/multi‑lingual candidates encouraged to apply. Send resume and cover letter to: Paula McDermott, 18 Degrees, 480 West St., Pittsfield, MA 01201 or email [e-mail]. AA/EOE

Pay Rate: $25.63/hour