Mental Health Technician

CommonSpirit Health; Council Bluffs (IA); On-site; USD 23,000 - 33,000; Full time

Job summary

CHI Health Mercy Council Bluffs is seeking a Mental Health Tech to support Behavioral Health's front and back office operations, assisting psychiatrists, patients, and the care management team.

You will perform basic medication triage, take vital signs, manage patient registration and insurance processing, support back-office tasks, and maintain accurate EHR documentation with strict confidentiality while remaining flexible to float across roles.

Qualifications

• High school diploma; 1 year in mental health experience preferred.
• CPR certification upon hire.
• BLS Instructor certification upon hire.
• First Aid certification within 6 months.

Responsibilities

• Provide basic medication triage and support for behavioral health patients.
• Take vital signs and assist with front office tasks (registration, insurance processing, phones).
• Support back-office tasks (refill requests, injections) and accurate EHR documentation.
• Maintain confidentiality and deliver trauma-informed care; ensure a safe environment.
• Communicate effectively within a multidisciplinary team and participate in trainings.

Skills

EHR proficiency

Multitasking

Attention to detail

Customer service

Confidentiality

Flexibility to float

Communication

Education

High school diploma

CPR certification

First Aid certification

BLS Instructor training

Tools

EHR software

Job description

Job Summary and Responsibilities

As our Mental Health Tech, you will be vital support for Behavioral Health's front and back office functions, assisting psychiatrists, patients, and the care management team. You'll ensure smooth operations, quality medication management, and clinical problem-solving.

Every day you will provide basic medication triage, support services, and take vital signs for behavioral health patients. You'll manage front office reception, patient registration, insurance/copay processing, and telephones, while also handling back office tasks like refill requests, injections, and accurate EHR documentation.

To be successful, you need strong multitasking, meticulous attention to detail, and a rapid ability to learn complex information accurately. Exceptional customer service, calm under pressure, EHR proficiency, and strict confidentiality are essential, along with flexibility to float.

• Assists patients through a trauma informed care atmosphere in the development of individuality and appropriate methods of self-expression through promoting an environment in which the patient can problem-solve and test out new behaviors.
• Assists the patients in acknowledging and accepting responsibility for psychological and behavioral patterns through providing feedback and positive reinforcement, consistently applying program rights and regulations, behavior modification program and communicating in an appropriate manner with the patients.
• Provides appropriate emergency care and maintains a safe environment. Maintains a secure environment and acts as a resource for emergency situations. Performs basic nursing tasks (i.e. but not limited to: vital signs, blood pressure, specimen collection, accu checks, weighing and assisting with ADL). Assists the nurse in carrying out orders that are within the scope of practice.
• Provides trauma informed care and supervision to patients needing physical restraints or seclusion.
• Assists the patient in dealing with relationship difficulties, supports and teaches appropriate socializations skills. Facilitates Its various supportive, classroom educational (where appropriate) and psych-educational activities.
• Communicates effectively utilizing both verbal and writing methods within a diverse and multicultural environment. Maintains appropriate communication networks and harmonious working relationships with members of the interdisciplinary team and other departments, through participating in staff meetings, quality assurance activities, safety, security and infection control programs, program development and implementation and all additional training assigned by leadership.

Job Requirements

• High School Graduate and with at least 1 year of experience in mental health., upon hire and
• Basic Life Support - CPR, upon hire or
• Basic Life Support Instructor, upon hire and
• First Aid, within 6 - months
• , upon hire

Preferred

• Bachelors Other in Human Service field or one year experience in the Behavioral Health field is preferred, upon hire or
• Graduate of aPsychiatric Assistant and Nurse Aide training program , upon hire

Where You'll Work

At CHI Health Mercy Council Bluffs, patients are at the heart of our care. Our campus is designed to heal the body, mind and spirit of every person in a more comfortable, less stressful hospital environment. Our full range of medical services include a new pavilion featuring enhancements in heart and vascular care, surgery, maternity, cancer care, and diagnostic imaging.

Pay Range

$16.83 - $23.77 /hour