Mental Health Tech: Front/Back Office & Patient Care

CommonSpirit Health; Council Bluffs (IA); On-site; USD 23,000 - 33,000; Full time

Job summary

CHI Health Mercy Council Bluffs is seeking a Mental Health Tech to support Behavioral Health's front and back office operations, assisting psychiatrists, patients, and the care management team.

You will perform basic medication triage, take vital signs, manage patient registration and insurance processing, support back-office tasks, and maintain accurate EHR documentation with strict confidentiality while remaining flexible to float across roles.

Qualifications

• High school diploma; 1 year in mental health experience preferred.
• CPR certification upon hire.
• BLS Instructor certification upon hire.
• First Aid certification within 6 months.

Responsibilities

• Provide basic medication triage and support for behavioral health patients.
• Take vital signs and assist with front office tasks (registration, insurance processing, phones).
• Support back-office tasks (refill requests, injections) and accurate EHR documentation.
• Maintain confidentiality and deliver trauma-informed care; ensure a safe environment.
• Communicate effectively within a multidisciplinary team and participate in trainings.

Skills

EHR proficiency

Multitasking

Attention to detail

Customer service

Confidentiality

Flexibility to float

Communication

Education

High school diploma

CPR certification

First Aid certification

BLS Instructor training

Tools

EHR software

Job description

CHI Health Mercy Council Bluffs is seeking a Mental Health Tech to support Behavioral Health's front and back office operations, assisting psychiatrists, patients, and the care management team.

You will perform basic medication triage, take vital signs, manage patient registration and insurance processing, support back-office tasks, and maintain accurate EHR documentation with strict confidentiality while remaining flexible to float across roles.