Mental Health Technician

Wfall; Bend (OR); On-site; USD 36,000 - 52,000; Full time

Job summary

Waterfall Community Health in Bend, Oregon is seeking a Mental Health Technician (MHT) to support behavioral health providers delivering direct patient care in a trauma-informed model.

Under supervision, you will maintain records, use EHR systems, build rapport with diverse patients, and collaborate with MD, NP, LCSW, LPC, QMHP and others to optimize the patient experience.

Qualifications

• High school diploma or GED is required.
• Background check must be passed.
• Healthcare experience is preferred (6 months).
• QMHA status within 1 year is encouraged.
• CMHT credentials and BLS are a plus.
• Non-violent Crisis Intervention training is a plus.

Responsibilities

• Adhere to Waterfall Community Health mission and core values.
• Communicate with patients via phone, messages, and in-person regarding care and coordination.
• Maintain accurate records and documentation per policies and laws.
• Coordinate with the treatment team to ensure quality care and proper EHR use.
• Maintain confidentiality and HIPAA compliance.
• Build rapport with diverse patients including those with developmental or psychiatric needs.
• Assist in stabilizing high-stress situations as needed.
• Perform other duties to support the BH team.

Skills

Communication skills

Attendance & time management

Behavioral Health experience

MS Office

EHR experience

Teamwork

Education

High School Diploma or GED

QMHA status within 1 year

CMHT credentials (preferred)

BLS (preferred)

Non-violent Crisis Intervention training (preferred)

Tools

Microsoft Office

Electronic Health Records (EHR)

Job description

Description

Job Purpose: Under the supervision of the Psychiatry Program Manager, the Certified or non-certified Mental Health Technician (MHT) functions as an essential member of the Behavioral Health (BH) Team. The MHT provides supportive services to behavioral health providers who deliver direct patient care. MHTs work in a team setting to reduce barriers to care and optimize the patient experience. The MHT will collaborate with other members of the BH Team including MD, NP, LCSW, LPC, QMHP, etc. This position assists in providing quality integrated healthcare by addressing the whole person from a trauma-informed care model.

Duties

• Adhere to the Waterfall Community Health mission while performing assigned duties. Demonstrate the core values of Integrity, Respect, Accountability, Compassion, Partnership, and Collaborative Communication.
• Communicate effectively and professionally with patient communications including phone calls, MyChart messages, Well App messages, and in-person regarding panel management, cue medication refills, pharmacy coordination, clinical questions, and routing as appropriate.
• Keeps accurate and timely records including documentation of all patient interactions appropriately in accordance with clinic policies, procedures, local, state, and federal guidelines.
• Coordinate with the treatment team to ensure quality care including maintaining appropriate Electronic Health Records (EHR), documentation of vitals, review health histories, and provide screening tools as requested by the BH provider(s).
• Maintain an unbiased, safe, and confidential environment for staff and patients while in the clinic including strict adherence to confidentiality as required by Health Insurance Portability and Accountability Act (HIPAA) standards.
• Build positive rapport with a diverse patient population including those with developmental conditions, psychiatric diagnoses, and patients using substances.
• Ability to adapt and respond with communication strategies to stabilize, slow, or reduce the intensity of a potentially high stress situation.
• Performs other duties as needed to help drive our vision, mission, and organizational values.

Required Skills/Abilities

• Excellent verbal and written communication skills.
• Reliable attendance and time management strategies.
• Experience working in the Behavioral Health field.
• Experience with Microsoft Office Suite including Outlook, Word, Excel, and PowerPoint.
• Experience with Electronic Health Records.
• Highly self-motivated and able to function within a team setting.

Education and Experience

• High School Diploma or GED equivalent.
• Able to pass criminal background check.
• 6 months healthcare experience preferred.
• Obtain QMHA status within 1 year of hire.
• Preferred – Certified Mental Health Technician (CMHT) credentials from a nationally recognized certification board or obtained within 2 years of employment.
• Preferred- Current American Health Association (AHA) Basic Life Support Card (BLS) or within 6 months of hire. Employer provided training.
• Non-violent Crisis Intervention Comprehensive training class completed within 6 months of hire and recertify prior to the expiration date. Employer provided training.

Immunizations

• TB (test upon hire)

Physical Requirements

• Prolonged periods sitting at a desk working at a computer.
• Able to lift up to 25 pounds occasionally.
• Able to travel as needed.