Mental Health Tech - Crisis

Elevate; Sheboygan (WI); On-site; USD 28,000 - 32,000; Part time

Job summary

Elevate in Sheboygan, WI, seeks a part-time Mental Health Tech - Crisis to gain hands-on exposure to crisis services while pursuing a related bachelor’s degree. The role supports crisis line operations, trauma-informed client interactions, and documentation in the SmartCare EHR system under supervision.

Ideal candidates are pursuing a Bachelor's in psychology, social work, or human services, with strong communication skills and integrity.

Qualifications

• Currently enrolled in a Bachelor’s degree program in psychology, social work, human services, or a related field with Junior or Senior standing.
• Basic computer skills.
• Strong written and verbal communication skills.
• Ability to demonstrate cultural competence.
• Ability to work effectively in fast-paced and unpredictable environments while maintaining professionalism and sound judgement.
• Willingness to learn from feedback, participate in team collaboration, and engage in ongoing professional development.
• Personal integrity, credibility, and commitment to Elevate’s mission.
• Ability to pass a criminal background check, employment background check and drug screening.

Responsibilities

• Answering crisis line calls and escalating high-risk calls immediately to crisis staff.
• Greet and welcome program participants and visitors in a trauma-informed, respectful manner.
• Shadow crisis staff during crisis assessments to gain exposure to crisis response procedures, service coordination, and documentation practices.
• Complete follow up calls with clients enrolled in follow-up services and document interactions in SmartCare the electronic health record (EHR) system in accordance with program procedures.
• Participate in team meetings and program training as needed.
• Provide general administrative support (filing, copying, scanning, data entry, assembling materials) for Mobile Crisis and SIL staff.
• Offer program team support for meal breaks, debriefing opportunities, and other activities as assigned.
• Maintain confidentiality at all times.
• Participate in regular 1:1 meeting with the Clinical Coordinator for supervision support, and professional development.
• Support scheduling, organization, and special projects as needed.
• Assist with scheduling vehicle maintenance and recordkeeping.

Skills

Strong written and verbal comm.

Cultural competence

Fast-paced environment

Willingness to learn

Integrity and credibility

Education

Bachelor’s degree program in psychology, social work, human services

Tools

SmartCare EHR

Job description

Location: 1426 North 5th Street, Sheboygan, WI 53083
Reports to Crisis Services Program Manager
Program: Crisis Services, Sheboygan County
FLSA Status: Non-Exempt
Pay Range: $20 - $23
Openings: 1 part-time / 28 hours per week

Job Summary:

This position is designed for individuals pursuing a degree in psychology, social work, human services, or a related field who are interested in gaining hands‑on exposure to crisis services and behavioral processes support program operations and learn from experienced crisis staff while developing foundational skills in the behavioral health field.

Essential Functions:

• Answering crisis line calls and escalating high‑risk calls immediately to crisis staff.
• Greet and welcome program participants and visitors in a trauma‑informed, respectful manner.
• Shadow crisis staff during crisis assessments to gain exposure to crisis response procedures, service coordination, and documentation practices (may co‑transport clients when needed).
• Complete follow up calls with clients enrolled in follow‑up services and document interactions in SmartCare the electronic health record (EHR) system in accordance with program procedures.
• Participate in team meetings and program training as needed.
• Provide general administrative support (filing, copying, scanning, data entry, assembling materials) for Mobile Crisis and SIL staff.
• Offer program team support for meal breaks, debriefing opportunities, and other activities as assigned.
• Maintain confidentiality at all times.

Secondary Duties and Responsibilities:

• Participate in regular 1:1 meeting with the assigned Clinical Coordinator for supervision support, and professional development.
• Support scheduling, organization, and special projects as needed.
• Assist with scheduling vehicle maintenance and recordkeeping.
• Other Duties as assigned.

Qualifications:

• Currently enrolled in a Bachelor’s degree program in psychology, social work, human services, or a related field with Junior or Senior standing required.
• Basic computer skills.
• Strong written and verbal communication skills.
• Ability to demonstrate cultural competence.
• Ability to work effectively in fast-paced and unpredictable environments while maintaining professionalism and sound judgement.
• Willingness to learn from feedback, participate in team collaboration, and engage in ongoing professional development.
• Personal qualities of integrity, credibility, and a commitment to and passion for Elevate’s mission.
• Ability to pass a criminal background check, employment background check and drug screening required.

Disclaimer

This position does not provide independent clinical services. The Mental Health Tech - Crisis supports program operations and works within clearly defined responsibilities under the oversite of the Crisis Services Program Manager and the program’s Clinical Supervisor.

When observing crisis assessments or program services, participation is strictly observational and intended for training and professional development purposes.

The position could lead to possible opportunities for full‑time employment with Elevate upon completion of a bachelor’s degree.

The mission and philosophy of Elevate requires this position to perform in both a professional and personable manner. The manner in which the employee relates to fellow employees, clients, and visitors is considered parallel in importance to technical knowledge and ability. Respect and consideration given to the dignity of each client, visitor and fellow employee is a requisite of successful job performance. In addition, strict client confidentiality must be maintained.

We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.