Mental Health Spec

MHMR of Tarrant County; Fort Worth (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Healthcare options

401a match and other retirement plans

Paid vacation and holidays

Job summary

MHMR of Tarrant County is seeking a Mental Health Specialist to greet patients, manage front desk operations, and support clinical teams. You will handle documentation, scheduling, and patient throughput while ensuring a welcoming environment and adherence to policies.

The role requires excellent communication, the ability to manage multiple tasks, and a compassionate, trauma-informed approach. Some travel between MHMR clinics may be required, with a strong emphasis on teamwork.

Qualifications

• Customer-facing front desk experience preferred.
• Strong written and verbal communication skills.
• Ability to schedule appointments and manage documentation.

Responsibilities

• Greet and assist patients at the clinic front desk.
• Process patient documentation and update appointment statuses.
• Monitor lobby and provide crisis intervention if needed.
• Handle calls and triage to appropriate staff.
• Maintain organized lobby and provide educational materials.
• Assist with scheduling, tracking, and checkout procedures.
• Verify patients receive required services before checkout.

Skills

Customer service

Communication

Scheduling

Crisis intervention

Front desk

Education

High School Diploma/GED

Job description

Description

I) Job Purpose

This Mental Health Specialist delivers comprehensive services to clients in the community, aiding in addiction or mental health recovery. They assist the Program Manager, ensuring organized documentation and providing administrative support. As the initial point of contact for clients, they create a welcoming environment, offer information, supplies, and travel assistance, contributing significantly to the team's functioning. Flexible days and hours may be required to meet community needs, with the team sharing on-call responsibilities.

II) Essential Functions

• Provide excellent customer service at the clinic front desk by greeting and assisting patients seeking services.
• Process patient documentation, answer questions, and update patients on appointment status.
• Monitor lobby activity, troubleshoot patient issues, and provide crisis intervention if necessary.
• Handle phone calls, transfer them to appropriate staff or departments, and understand and implement triage procedures.
• Maintain a clean and organized clinic lobby, ensure availability of patient educational material, and address patients' needs.
• Assist with scheduling, tracking team activities, documentation, and checkout procedures.
• Schedule follow-up appointments for providers, accept, scan, and route patient documents, and verify that patients have received all necessary services before checking them out from the clinic.
• Performance standards are performed as applicable with MHMR’s We CARE values “We Connect People in Our Community. We Provide Access to Services. We Link People to Resources. We Empower People.”
• Performs other job duties or responsibilities as requested or assigned.
  

III) Knowledge Of Laws, Regulations, Policies/Procedures, Skills, And Abilities

• Applicable sections of Texas Administrative Code, Third Party Payer Requirements, Mental Health Code, Medicaid Procedures, Compliance Plan, HIPPA, and applicable Federal standards.
• Demonstrate skill in developing productive relationships with patients, service providers, and peers.
• Ability to develop/help develop and organize training materials.
• Ability to cope with and assist others in coping with frustration and flexibility in meeting organizational workload demands.
• Ability to analyze facts and devise solutions to system problems.
• Ability to work independently, organize work efficiently, and prioritize workload demands.
• Excellent written and oral communication skills.
• Ability to directly interact with patients.
  

IV) Internal & External Customer Service

• This position requires extensive internal and external contacts. The employee will accomplish this with advanced written and verbal skills.
• Must demonstrate compassion, trauma-informed care, and safety practices including suicide safe care.
• Travel
• Adhere to MHMR Mileage and Travel reimbursement policy and any other aspect regarding travel.
• This position may require some travel between MHMR of Tarrant County clinics and other sites.
  

VI) Equipment Used

• Utilized as required for position.
  

Minimum Requirements

VII) Minimum Qualifications

• Minimum Education: High School Diploma/GED
• Defined Education: None
• Preferences: Bilingual
• Substitutions: None
• Years’ Experience: None
• Defined Experience: None
• License/Certifications: Valid Texas Driver’s License
• Special Courses: None
• Supervisory Experience: None
  

VIII) Agency Requirements

• All staff are required to participate in agency Emergency Preparedness and Environmental Safety programs and may be assigned by their department as a key/essential staff level function during critical events or for the purpose of sustaining business continuity.
• This position may require temporary or permanent re‑assignment to any MHMR Tarrant facility as determined by program needs and/or the Division/Director.
• Assigned work hours may change as the needs of the agency change.
• The Functional Title of this position may change as the needs of the agency change.
• All work will be completed within the scheduled work hours. All non‑exempt (hourly) employees are expected to clock in and clock out for each work shift, no work should be done off the clock.
• MHMR reserves the right to change, add to or eliminate positions as it deems appropriate.
• Employment is at will, as well as agency needs may change.
• Agency dress code is to be followed at all times.
• Physical on-site presence, including regular attendance and punctuality, is an essential function of this position. Any changes or adjustments to your assigned work schedule or shift hours must be approved by your supervisor in advance.
  

Lifting 25-50#

All staff are required to participate in agency Emergency Preparedness and Environmental Safety programs and may be assigned by their departments as a key/essential staff level function during critical events or for the purpose of sustaining business continuity.
This position may require temporary or permanent re‑assignment to any MHMR Tarrant facility as determined by program needs and /or the Division/Director.
Assigned work hours may change as the needs of the agency change.
The functional Title of this position may change as the needs of the agency change.
All work will be complete within the scheduled work hours. All non‑exempt (hourly) employee are expected to clock In and out for each work shift, no work done should be done off the clock.
Prior approval from supervisor is required for all Paid Time Off (PTO) and Overtime.
MHMR reserves the tight to change, and to or eliminate a position as it deems appropriate.
Employment is at will, as well as agency needs may change.
Agency dress code is to be followed at all times.
Physical on-site presence, including regular attendance and punctuality is an essential function of this position. Any change or adjustments to your assigned work schedule or shift hours must be approved by your supervisor in advance.

Our Benefits

Our total rewards program offers benefits* to full time employees beginning 1st of the month following hire date including but not limited to:

• Comprehensive healthcare options (Medical, Dental, and Vision)
• Life insurance and additional supplemental accident and hospitalization plans
• 401a match and 457 deferred compensation plans
• Paid vacation and holidays; varied flexible work environment locations
• Annual tuition reimbursement program
• Student Loan Forgiveness
• Professional development programs and training
• And more…..
  

Insurance Eligibility

• Full time employees begin 1st of the month following hire date
• Market driven positions (full time or part time) begin immediately after hire date
• Select part time market driven positions are eligible for most insurance plans
• Substitute status jobs are not eligible for benefits
  

For more information, click https://www.mhmrtarrant.org/benefits/

Additional Information

• MHMR of Tarrant County (“MHMR”) and its affiliates and subsidiaries have an internal recruiting department. MHMR may supplement that internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters herein after referred to collectively as “Recruiters