MENTAL HEALTH MANAGER

Internal Careers; Phoenix (AZ); On-site; USD 78,000 - 96,000; Full time

Benefits offered by this job

Vacation and sick days with holidays

Paid Parental Leave

Affordable insurance package

Robust retirement program

Commuter benefits

Job summary

DEPARTMENT OF CORRECTIONS, REHABILIATION AND REENTRY is seeking a Mental Health Manager to oversee compliance with NCCHC standards across Arizona prison health services and ensure timely, professional care for inmates through the contracted vendor.

The role requires strong analytical, auditing, and leadership skills, collaboration with the Compliance Review team, and the ability to respond to emergencies while maintaining regulatory requirements and reporting on corrective actions.

Qualifications

• Experience in correctional healthcare administration or related field.
• Knowledge of NCCHC standards and contract monitoring.
• Strong auditing, reporting and policy development skills.
• Ability to lead multidisciplinary teams and manage complex programs.

Responsibilities

• Reviews, monitors and oversee medical, mental health and dental services at the assigned facilities.
• Ensures vendor provides timely, professional care per laws and contracts.
• Tours facilities and conducts inspections/audits; prepares reports and recommendations.
• Identifies deficiencies and coordinates corrective actions with stakeholders.

Skills

Interpersonal and vendor relations

Data gathering

Research and analysis

Interviewing and investigating

Oral and written communications

Decision making

Leadership

Time management

Budgeting/expenditures

Education

Bachelor's degree in healthcare-related field

Master's degree in psychology/counseling/social work or related field

Certified Correctional Healthcare Professional (CCHP)

Tools

Computer skills/typing

General databases/NCCHC systems

Job description

DEPARTMENT OF CORRECTIONS,

REHABILIATION AND REENTRY

Our mission is to enhance public safety across Arizona through modern, effective correctional practices and meaningful engagements. The Arizona Department of Corrections, Rehabilitation and Reentry (ADCRR) is committed to creating a safe, secure, and humane correctional system. With public safety top of mind, ADCRR and its more than 8,000 officers and professional staff are driven by a heart for public service and a commitment to deliver perfect effort each day. ADCRR is redefining itself as an agency whose daily work centers on transparency, accountability, and fairness.

MENTAL HEALTH MANAGER

(HEALTH SERVICES COMPLIANCE MONITOR I)

Job Location:

Address:

Health Care Services 801 E. Jefferson Street Phoenix, Arizona 85034 https://corrections.az.gov/

Posting Details:

Salary: $86,955.00

Grade: 24

Closing Date: Open Until Filled

Job Summary:

This position is responsible for oversight and monitoring compliance with contractual requirements, applicable ADCRR written instructions, and National Commission on Correctional Health Care (NCCHC) standards at the state-operated prison complexes with high health needs due to a large inmate population or the mission of the prison with respect to healthcare. It ensures appropriate timely and professional medical, mental health and dental care is provided to the inmate population by the contracted vendor. This position identifies areas of noncompliance or concern, resolves issues and/or elevates them to the Contract Compliance Administrator, and oversees corrective action.

Job Duties:

• Reviews, monitors and oversee medical, mental health and dental services at the assigned facilities
• Ensures the vendor provides timely, professional and appropriate care to incarcerated individuals in accordance with applicable laws, rules, regulations, policies and procedures
• Tours facilities and conducts scheduled and unscheduled inspections/audits
• Performs annual peer review
• Acts as on-site advisor to the vendor during emergency situations, e.g. disturbances, etc.
• Assists in the development and implementation of monitoring programs, utilization reviews, action plans and policy development/revisions
• Prepares required reports and recommendations
• Identifies and resolves deficiencies
• Reports deficiencies through the chain of command, as appropriate
• Monitors and reports on implementation of corrective action plans
• Works collaboratively with Compliance Review/Audit Nurse assigned to the complex
• Completes special projects and assignments with given time frames
• Attends meetings
• Conducts and/or coordinates research
• Responds and/or prepares responses to inquires from internal and external sources
• Work Collaboratively with the Compliance Review/Audit Nurse
• Other duties as assigned

Knowledge, Skills & Abilities (KSAs):

Knowledge of:

• Principles and practices of correctional healthcare management and supervision as set forth by the United States Constitution, Arizona Revised Statutes, the NCCHC and the American Correctional Associations; laws, rules, regulations, policies and procedures pertaining to the privatization and administration of inmate medical, mental health and dental care
• Methods and strategies for monitoring and auditing compliance with those laws, rules, regulations, policies, and procedures
• Personnel and administrative procedures and law (State and Federal) relative to licensed and/or certified health care staff, as well as general staff
• Procedure analysis and policy development
• Project Planning, development and implementation strategies
• Action plan development
• Fiscal Management, including budget, procurement and outside contracting
• Computer skills/typing
• General working knowledge of the Department’s standardized databases

Skill in:

• Interpreting contractual language
• Interpersonal and vendor relations as applied to contracts
• Data gathering
• Research and analysis
• Interviewing and investigating
• Synthesizing and presenting informationOral and written communications
• Decision making
• Leadership
• Budgeting/expenditures
• Organizational
• Time Management

Ability to:

• Effectively evaluate efficiency and effectiveness of medical, mental health and dental programs
• Study and analyze policies, procedures, contracts and reports and recommend effective means of implementing action plans to meet objectives
• Speak and compose correspondence and reports
• Multitask and coordinate and reports
• Build and maintain effective working relationships with internal and external entities
• Compiles information and reports
• Make decisions
• Meet deadlines
• Travel
• Provide guidance regarding emergency situations and available for urgent response after hours as needed

Selective Preference(s):

• At least five years of correctional healthcare administration experience, correctional mental health care or mental healthcare-related fields; or
• A bachelor’s degree in a healthcare-related field and at least five years of relevant experience as indicated above; or
• A master’s degree from an accredited institution in psychology, counseling, social work, or a related field, plus at least two years of healthcare administration experience as indicated above and;
• Hold a Certified Correctional Healthcare Professional (CCHP) certification.

Pre-Employment Requirements:

In an effort to maintain a safe environment, all employees are required to take a Tuberculosis (TB) test during their New Employee Orientation and every year thereafter. Employment is contingent on the selected applicant passing a background investigation. If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

We offer an excellent and affordable comprehensive benefits package to meet the needs of our employees:

Vacation and sick days with 10 paid holidays per year Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). Robust and affordable insurance plan to include medical, dental, life, short-term and long-term disability options Exceptional retirement program Optional employee benefits such as deferred compensation plans, credit union membership, and a wellness program An incentivized commuter club and public transportation subsidy program

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

Positions in this classification participate in the Arizona State Retirement System (ASRS). Enrollment eligibility will become effective after 27 weeks of employment.

Contact Us:

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling [phone]. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.