Mental Health Clinic Operations Manager

Ellie Mental Health - 027; Clarksville (TN); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

Competitive salary

Vision insurance

Bonus based on performance

Dental insurance

Job summary

Ellie Mental Health is seeking a Clinic Manager in Clarksville, TN to assist the Clinic Director with performance and operations, staffing, and administrative oversight while managing an active client caseload. This mid-tier role supports clinic staff and helps maintain a positive culture within a growing network.

The ideal candidate holds a Tennessee clinical license (LCSW, LPC-MHSP, LMFT) and a master’s degree in mental health, with strong leadership, HR knowledge, and proficiency in Valant

Qualifications

• Master’s Degree or higher education in mental health discipline.
• Independently licensed with a Tennessee issued clinical practice license (e.g., LCSW, LPC-MHSP, LMFT).
• Strong leadership and problem-solving skill sets.
• Strong working knowledge of state requirements regulating mental health practice.
• Excellent verbal and written communication skills; Excellent interpersonal and customer service skills.
• Working understanding of human resource principles, practices, and procedures.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to function well in a high-paced and changing environment.
• Proficient with Microsoft 365 applications.
• Adept at learning and navigating Electronic Health Record system.

Responsibilities

• Participate in the Ellie clinic manager meetings.
• Participate in Ellie leadership meetings when requested.
• Maintain billable hours expectations.
• Triage clinic staff’s administrative questions and concerns by connecting them to appropriate tools and resources.
• Troubleshoot issues within Valant, ADP, Teams, Outlook, and billing.
• Review EHR service lines and complete error corrections as needed.
• Collaborate with clinic director to support clinic in positive culture building.
• Monitor clinic capacity and practice patterns in hiring to meet staffing requirements.
• Coordinate with clinic director to support administrative changes as needed.
• Coordinate the hiring process; screening, interviewing, onboarding.
• Coordinate office supply orders for clinic.
• Co-facilitate clinic meetings and consultation groups, including documentation via a file note.
• Collaborate with clinic director to maintain organizational policies and procedures.
• Serve as back-up for clinic director when they are out of the office.
• Support clinic staff development to ensure accurate use of Valant.
• Additional duties as assigned.

Skills

Leadership

HR knowledge

EHR navigation

Microsoft 365

Verbal & written communication

Education

Master’s Degree or higher in mental health

Tools

Valant

ADP

Teams

Outlook

Microsoft 365

Job description

Ellie Mental Health is seeking a Clinic Manager in Clarksville, TN to assist the Clinic Director with performance and operations, staffing, and administrative oversight while managing an active client caseload. This mid-tier role supports clinic staff and helps maintain a positive culture within a growing network.

The ideal candidate holds a Tennessee clinical license (LCSW, LPC-MHSP, LMFT) and a master’s degree in mental health, with strong leadership, HR knowledge, and proficiency in Valant