Mental Health Clerk (932)

Helen-Farabee-Centers; Haskell (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Helen-Farabee-Centers in Texas seeks a reliable clerical support to greet consumers, answer phones, direct calls, collect payments, and process appointments for medical staff. The role involves data entry and reports across programs, plus basic cashier duties and insurance card handling.

The ideal candidate will demonstrate strong organizational and communication skills, professionalism with diverse stakeholders, and the ability to adapt to schedule changes.

Qualifications

• Graduation from standard high school or equivalent.
• Typing speed at least 40 wpm.
• Working knowledge of fax, PC, copier; Microsoft Word/Excel experience.
• Valid driver's license and ability to drive Center vehicles.
• Willingness to complete required trainings and follow procedures.
• Ability to interact professionally with staff, consumers and families.

Responsibilities

• Greet consumers, answer phones, direct calls or take messages.
• Obtain purchase orders and purchase supplies as needed.
• Data entry and run reports from various computer programs.
• Schedule appointments for all center staff, including doctors and nurses; make reminder calls.
• Check in individuals, collect payments, update financial information, obtain insurance cards, and perform vitals; process deposits.
• Forward subpoenas per Director of Medical Records instructions.
• Back up to Medication Clerk or receptionist; perform other clerical duties as assigned.
• Learn and implement trauma-informed practices; work with diverse stakeholders.

Skills

Client service

Data entry

Scheduling

Phone etiquette

Cash handling

Communication

Organization

Professionalism

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Windows OS

CARE/SmartCare

FAX / copier

Job description

This position will serve as clerical support for the Mental Health Center(s).Responsibilities include, but are not limited to:Greeting consumers, answering phone calls, directing calls to appropriate staff members or taking messages, obtaining purchase orders, and purchasing supplies. Position will perform complex data entry and run reports from various computer programs. Position will schedule appointments for all center staff including the doctor and nurse and make reminder calls to all consumers one day prior to the appointment. Position will check individuals in, collect payments, complete financial information, get copies of all insurance cards, and do vitals; will make bank deposits as necessary. Position will forward subpoenas following the system dictated by the Director of Medical Records. Position requires initiative, excellent communication and organizational skills, and the ability to interact in a professional manner with a variety of staff members, consumers, family members, and community agencies. Position will serve as backup to the Medication Clerk or receptionist as needed. Other clerical duties may be assigned. Work is performed with minimal supervision within established guidelines, policies, and procedures. Must attend all appropriate meetings. HFC incorporates principles of trauma-informed care throughout the agency, emphasizing cultural sensitivity and a safe and respectful environment for all individuals served and staff. All job descriptions include the responsibility to learn about and implement trauma-informed practices within the scope of work for the position. Reassignment is a condition of employment that may occur at the employer’s discretion. Your work location and hours could change based on program needs.Education, Training, and ExperienceGraduation from standard high school or equivalent. Must possess working knowledge of fax machine, personal computer, and copier. Experience with Windows software, Microsoft Word, and Microsoft Excel is preferred. Minimum typing speed of 40wpm.Must have valid driver’s license and be insurable to drive Center vehicles. Must pass and maintain all Center mandated trainings.Knowledge, Skills, and AbilitiesAbility to read and proof correspondence, reports, computer printouts, etc.Excellent spelling and grammar. Ability to write memos, letters, various complex reports, miscellaneous documents.Ability to perform addition and subtraction. Ability to count money.Ability to complete financial assessments following procedure set out by DSHS.Ability to relate to verbal instructions, communicate in a courteous and effective fashion with co-workers, consumers and families, agencies and the public.Skilled in the use of personal and network computers, word processing, database, spreadsheet and office management software (Microsoft Office), SmartCare, familiarity with CARE.Ability to use copy machine, fax machine, computer and printer. Experience with pager, telephone, dictation/transcribing equipment