Mental Health Case Manager

Wayspring; Rockford (IL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

HSA + Gym Allowance

Parental leave

Disability & Life Insurance

401k with company match

Employee Assistance Program

Sabbatical

CEU stipend

Job summary

Wayspring in Rockford, IL is seeking a Case Manager to expand access to care for individuals facing substance use disorder and related barriers. You’ll be a frontline navigator, meeting people where they are, building trust, and guiding members into Wayspring’s clinical services with compassionate engagement.

The role requires regular daytime travel in the greater Rockford area, mileage reimbursement, and the ability to enroll members in community and facility-based programs.

Qualifications

• Minimum of three (3) years of experience in a community outreach role or similar.
• Ability to communicate effectively and persuasively with diverse audiences.
• Exceptional verbal de-escalation skills and crisis management capabilities.
• Experience with CRM platforms is preferred.

Responsibilities

• Facilitates and secures enrollments from members in the community or in residential treatment centers.
• Assesses member needs quickly and triages accordingly.
• Engages members and provides an educational overview of Services offered.
• Obtains consent and paperwork for services from members to participate.
• Arranges first appointments with clinical services for members.
• Maintains frequent touchpoints to assess ongoing needs and determine visit frequency.
• Develops strategies to facilitate member contact and engagement.

Skills

Community outreach

Effective communication

Crisis management

De-escalation

Travel willingness

CRM experience

Tools

CRM platforms

Job description

Wayspring has both a Full-Time and a Part-Time opportunity available!

• Full-Time is 40 hours a week, Monday-Friday, 8-5.
• Part-Time is an anticipated 20-25 hours per week, during normal business hours. Flexible schedule!

Role Overview

At Wayspring, we’re committed to expanding access to care for individuals facing substance use disorder and other complex barriers to health. As a Case Manager you will serve as a frontline care navigator, meeting people where they are, building trust through consistent, compassionate engagement, and helping members take the first step into recovery-oriented care.

This role focuses on outreach to individuals who may be disengaged, difficult to reach, or navigating addiction, behavioral health, and social challenges. You may also meet members enrolled in facility based treatment, such as Inpatient Psychiatric, Residential Detox, and other levels of care. Drawing on experience in recovery support, street outreach, harm reduction, or community-based services, you’ll assess needs, support enrollment, and guide members into Wayspring’s clinical services—remaining a trusted point of contact as they begin their recovery journey through collaboration with providers, nonprofits, and community partners.

This role requires regular daytime travel to meet members in the greater Rockford area and surrounding areas - mileage reimbursement is included!

Responsibilities

• Facilitates and secures enrollments from members in the community or in residential treatment centers to participate in Wayspring’s services
• Acts quickly to assess member needs and triage accordingly
• Successfully engages members and provides them with an educational overview of Wayspring’s service offerings
• Secures verbal and written consent, and obtains appropriate paperwork for services, including consent to clinic services and release of information forms, from members to participate in Wayspring’s services
• Secures members’ first appointment with clinical services
• Provides frequent touchpoints to enrolled caseload and ability to assess individual member needs to determine the frequency of touchpoints needed ongoing
• Initiates creative strategies to facilitate member contact
• Incorporates recovery support and hard reduction themes into engagement
• Regularly reviews member profile for SDoH and clinical updates
• Maintains performance accountability around member enrollment and clinic conversion, and achieves performance targets
• Adheres to Wayspring information security and privacy requirements

Requirements & Preferred Qualifications

• Minimum of three (3) years of experience in a community outreach role, with preferred experience around street outreach or door-to-door outreach
• Demonstrated ability working in a matrixed environment
• The ability to communicate effectively and persuasively is required
• Exceptional verbal communication skills
• Exceptional verbal de-escalation skills and crisis management
• Experience with CRM platforms is preferred
• Ability to travel as business needs require (community-based role). Mileage reimbursement is provided.

Our goal is to foster a workplace where everyone feels a true sense of belonging, is supported, and empowered to thrive. We actively seek different backgrounds, perspectives, and experiences—because we believe that drives better performance and innovation. We’re committed to identifying and removing barriers for the communities we serve.

Creating a great employee experience takes more than just perks—but let’s be real, those matter too. Here’s how we’re building a company where you, your family, your pets, and your passions can thrive.

• Comprehensive Medical, Dental and Vision Insurance options – including options for your pets!
• Company funded HSA + Monthly Gym Allowance
• Paid parental leave – all parents included!
• Company paid short term disability, long term disability and life insurance
• 401k with company match
• Premium Employee Assistance Program, inclusive of counseling sessions
• Pardon and Expungement Scholarship Program
• Company Contributions to Future Minded Savings (HSA and Emergency savings fund)
• Generous PTO package (accrual policy based on years of service) and an additional 10 paid company holidays
• Company 2 week paid sabbatical program!
• Provider Benefits include ASAM training and membership + $2,500 CEU annual stipend and more!