Mental Health Case Manager

HealthCare Access Maryland; Baltimore (MD); Hybrid; USD 48,000 - 64,000; Full time

Benefits offered by this job

401k with employer match

Medical, dental, life insurance

Paid leave (vacation, sick, personal,

Job summary

HealthCare Access Maryland (HCAM) is seeking a Mental Health Case Manager to coordinate medical and behavioral health services for children in the Baltimore City foster care system. The role involves collaboration with BCDSS, caregivers, and providers to ensure timely access to care and resources, with strong organizational and communication skills.

Applicants should have a Master’s in Social Work or related field and at least one year of relevant experience working with children and families.

Qualifications

• Master’s degree in Social Work or related Human Services field.
• Minimum one year of experience working with children and youth.
• Experience serving families and children in public health or community settings.

Responsibilities

• Coordinate healthcare for children in foster care with a multidisciplinary team.
• Ensure timely medical and mental health care access; support caregivers and child welfare staff.
• Document care plans, assessments, medications and records in multiple databases.
• Participate in meetings and coordinate case assignments and services, prioritizing urgent needs.
• Navigate HealthChoice system and coordinate with partners to resolve barriers.

Skills

MS Word

Excel

Outlook

SharePoint

Office Suite

Organizational skills

Attention to detail

Cultural sensitivity

Written communication

Time management

Education

Master’s Degree in Social Work or any Human Services field

Tools

Microsoft Office Suite

Job description

About HealthCare Access Maryland (HCAM):

HealthCare Access Maryland (HCAM) is a nonprofit organization dedicated to making Maryland healthier by connecting residents to health insurance coverage and providing comprehensive care coordination. Each year, HCAM assists over 80,000 individuals across the state, offering personalized guidance, health education, and advocacy to ensure every Marylander has an equal opportunity to achieve optimal health.

Job Summary

The Mental Health Case Manager coordinates healthcare services for children in the Baltimore City Department of Social Services (BCDSS) foster care system with behavioral health needs, ensuring timely access to medical and mental health care. This role monitors health needs, supports child welfare staff and caregivers with education and resources, and works with a multidisciplinary team to establish and maintain the medical care needed. Success requires strong organizational, communication, and problem-solving skills, as well as cultural sensitivity and a commitment to compassionate care.

Duties and Responsibilities

The primary responsibilities of this position are:

Administration

• Attend Case Assignment Meetings and assign New Entrant Cases.
• Participate in all meetings as required by BCDSS.
• Participate in Multi-disciplinary team meetings, inter-agency meetings and conferences.

Case Management

• Coordinate holistic healthcare for children in the MATCH Program by partnering with the Baltimore City Department of Social Services (BCDSS) foster care program, foster parents, biological parents, managed care organizations, and healthcare providers.
• Ensure the medical and mental health care needs of children in foster care are being met in a timely manner.
• Provide recommendations, resources to address children’s medical and mental health issues, and education to caregivers and child welfare workers.
• Assist foster care families in navigating the HealthChoice system to establish and maintain medical care for children in the BCDSS foster care system and provide support in overcoming any barriers to accessing needed care.
• Prioritize care and contacts based on urgency- including ability to multi-task with accuracy.
• Document case management activities (e.g., health care plans, assessments, medications, medical records, activities, and resolutions) in BCDSS and HCAM databases.
• Utilize multiple data systems and resources to gather, verify, and track necessary information to support the medical and case management needs of foster care youth.

Human Resources

• Submit timesheet timely and accurately.
• Complete all training required by HealthCare Access Maryland and funders.

Additional duties and responsibilities

• Additional duties as assigned.

Qualifications

Education, Experience, Certifications and Licensures:

• A Master’s Degree in Social Work or any Human Services field from an accredited college/university.
• One-year related experience working with children/youth required.
• Relevant experience providing services to families and children, preferably in a public health/community setting.

Knowledge, Skills and Abilities

• Strong computer literacy skills, specifically with MS Word, Excel, Outlook and SharePoint (365).
• Proficiency in Microsoft Office Suite and other basic computer functions.
• Organizational skills with the ability to meet a demanding workload
• Detail oriented to complete requirements of files and contract compliance.
• Sensitivity to cultural and socioeconomic characteristics of population served.
• We practice the “Housing First” philosophy. Knowledge is preferred; support is required.
• Excellent oral and written interpersonal and communication skills required.
• Proven ability to work efficiently and meet deadlines

Compensation

In compliance with Maryland's wage transparency requirements, the compensation for this role has been included in the posting.

• vacation, sick, personal, and mental health leave,
• 401k retirement plan with employer match
• medical, dental, life, short-term and long-term disability insurance
• company-paid life insurance
• voluntary life insurance optionsHealth Savings Account (HSA) and Flexible Spending Account (FSA) options
• voluntary emergency savings fund with employer match

EEO Statement

HealthCare Access Maryland provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification. Equal employment opportunity includes, but is not limited to, hiring, training, promotion, demotion, transfer, leaves of absence, and termination. HealthCare Access Maryland takes allegations of discrimination, harassment, and retaliation seriously and will promptly investigate when such behavior is reported.

Safety & Health Responsibilities

HCAM is committed to providing and maintaining a safe, secure and healthy work environment for all employees, clients served, volunteers and visitors. As part of this commitment, HCAM has developed safety, security and occupational health policies, practices, and standards.

With this understanding, all employees are required to: Adhere to all local, state and federal safety and environmental codes, ordinances, standards and laws; adhere to all HCAM and local safety plans, policies, practices and standards; be aware of and follow all safety rules of your work site; report any unsafe conditions or accidents to your supervisor; practice standard precautions (formerly universal precautions) at all times, and; participate in mandatory or available safety training.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk, hear and respond to customers and employees. The employee frequently is required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee is occasionally required to walk and sit. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.