Care Coordinator Associate

HealthCare Access Maryland; Baltimore (MD); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Vacation leave

Sick leave

401k with employer match

Medical, dental, life, disability ins.

Health Savings Account

Job summary

HealthCare Access Maryland (HCAM) seeks a Care Coordination Associate to support BCDSS permanency staff in coordinating health care services for children in out-of-home placement. Responsibilities include scheduling medical, dental, mental health, and specialty care, tracking services, and maintaining documentation.

The role requires a Bachelor’s degree in social work or health-related field, strong communication, and database proficiency for MATCH and CHESSIE systems.

Qualifications

• Bachelor’s degree in social work or health related field, or equivalent.
• Experience coordinating care/services for clients and strong interpersonal skills.
• Proficient with MS Word, Excel, Outlook and Gmail; familiar with databases.

Responsibilities

• Serve as a resource person for DSS permanency staff navigating health systems.
• Track health care services for children in out-of-home placement.
• Identify resources and make referrals to agencies.
• Document assessments, plans, and resolutions in database.
• Update MATCH and CHESSIE databases and answer calls.

Skills

Bachelors degree

Care coordination

Interpersonal skills

MS Word

Excel

Outlook

Gmail

Professional demeanor

Database familiarity

Telephone information gathering

Documentation scheduling

Multi-line phone system

Community resources

MATCH database

CHESSIE

Education

Bachelors degree in social work or health related field

Tools

MATCH database

CHESSIE

Database systems

Job description

About HealthCare Access Maryland (HCAM):

HealthCare Access Maryland (HCAM) is a nonprofit organization dedicated to making Maryland healthier by connecting residents to health insurance coverage and providing comprehensive care coordination. Each year, HCAM assists over 80,000 individuals across the state, offering personalized guidance, health education, and advocacy to ensure every Marylander has an equal opportunity to achieve optimal health.

Care Coordination Associate assist BCDSS permanency staff with coordinating health care services for children in out of home placement, including scheduling of appointments for routine medical, dental, mental health and specialty care as needed.

Duties and Responsibilities:

• Serve as a resource person for BCDSS permanency staff for navigating the medical, dental, and mental health systems.
• Track health care services for children in out of home placement to assure their health needs are being met including retrieving medical documentation for medical case review
• Identify health care resources and make referrals to appropriate agencies.
• Teach and role model appropriate health-seeking behaviors to DSS staff, foster and kinship families
• Participate in staff, community, professional and inter-agency meetings and conferences as necessary
• Document assessments, activities, treatment plans, and resolutions in database.
• Update medical information and MATCH database
• Update medical information in CHESSIE
• Answer the telephones and assist callers

Minimum Qualifications:

• Bachelor’s degree in social work or health related field
• Experience in coordinating care/services for clients
• Well developed interpersonal & communication skills
• Proficient in MS Word, Excel, , Outlook and Gmail
• Professional appearance and demeanor
• Familiarity with database systems
• Ability to effectively gather information via telephone in a professional manner
• Ability to document appointment scheduling outcomes
• Ability to answer a multi-line telephone system and direct calls to the appropriate person
• Familiarity with community based resources
• Ability to gather community-based resources that are useful for the populations served by the MATCH Program

Compensation

In compliance with Maryland's wage transparency requirements, the compensation for this role has been included in the posting. Additionally, the benefits package includes vacation, sick, personal, and mental health leave, a 401k retirement plan with employer match, medical, dental, life, short-term and long-term disability insurance, company-paid life insurance, voluntary life insurance options, Health Savings Account (HSA) and Flexible Spending Account (FSA) options, and a voluntary emergency savings fund with employer match.

EEO Statement

HealthCare Access Maryland provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification. Equal employment opportunity includes, but is not limited to, hiring, training, promotion, demotion, transfer, leaves of absence, and termination. HealthCare Access Maryland takes allegations of discrimination, harassment, and retaliation seriously and will promptly investigate when such behavior is reported.

Safety & Health Responsibilities:

HCAM is committed to providing and maintaining a safe, secure and healthy work environment for all employees, clients served, volunteers and visitors. As part of this commitment, HCAM has developed safety, security and occupational health policies, practices, and standards.

With this understanding, all employees are required to: Adhere to all local, state and federal safety and environmental codes, ordinances, standards and laws; adhere to all HCAM and local safety plans, policies, practices and standards; be aware of and follow all safety rules of your work site; report any unsafe conditions or accidents to your supervisor; practice standard precautions (formerly universal precautions) at all times, and; participate in mandatory or available safety training.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk, hear and respond to customers and employees. The employee frequently is required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee is occasionally required to walk and sit. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.