Mental Health Care Navigator

LifeStance Health; New York (NY); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

AD&D

Short-term disability

Long-term disability

Life insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health is seeking a Medical Services Coordinator to coordinate medical care, support patients and psychiatric clinicians, and ensure high-quality customer service for in-person and remote patients.

Responsibilities include assisting with authorizations, scheduling, and records requests, while maintaining HIPAA compliance and accurate EHR data. This role requires strong communication and multitasking in a fast-paced environment.

Qualifications

• High school diploma or equivalent required; associate’s or bachelor’s preferred.
• 1+ years in healthcare operations, customer service, or similar role preferred.
• Experience with EMRs and Microsoft Office is desirable.

Responsibilities

• Coordinate medical care and support to patients and clinicians.
• Assist with prior authorizations, records requests, and appointment coordination.
• Manage patient communications and triage urgent requests to appropriate departments.
• Ensure accuracy of patient pharmacy information in medical records.
• Support telehealth access, Patient Portal issues, and routine troubleshooting.

Skills

Multitasking

Independent worker

Communication skills

MS Office & EMR

HIPAA compliance

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

Microsoft Office

EMR systems

Job description

LifeStance Health is seeking a Medical Services Coordinator to coordinate medical care, support patients and psychiatric clinicians, and ensure high-quality customer service for in-person and remote patients.

Responsibilities include assisting with authorizations, scheduling, and records requests, while maintaining HIPAA compliance and accurate EHR data. This role requires strong communication and multitasking in a fast-paced environment.