Patient Care & Medical Services Coordinator

Lifestance-Health; New York (NY); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, vision

AD&D

Short/long-term disability

Life insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health is seeking a Medical Services Coordinator in New York to act as a liaison between patients and psychiatric clinicians, ensuring high-quality care and responsive service. You will support prior authorizations, lab orders, records requests, and telehealth access, while maintaining HIPAA-compliant handling of sensitive information.

The role emphasizes teamwork, communication with clinicians and patients, and efficient management of appointments, referrals, and treatment

Qualifications

• High School or equivalent required.
• Associates/bachelor’s degree preferred.
• 1+ years of experience in healthcare operations, customer service, or similar role.

Responsibilities

• Create a positive work environment and promote LFST culture.
• Provide strong customer service and respond quickly to patient needs.

Skills

Multitasking

Independent worker

Strong communication

HIPAA compliance

Patient focus

Education

High School or equivalent

Associate/Bachelor’s degree preferred

Tools

Microsoft Office

EMRs

Job description

LifeStance Health is seeking a Medical Services Coordinator in New York to act as a liaison between patients and psychiatric clinicians, ensuring high-quality care and responsive service. You will support prior authorizations, lab orders, records requests, and telehealth access, while maintaining HIPAA-compliant handling of sensitive information.

The role emphasizes teamwork, communication with clinicians and patients, and efficient management of appointments, referrals, and treatment