Mental Health Care Associate — Compassionate Patient Support

Beth Israel Deaconess Medical Center, Inc.; Boston (MA); On-site; USD 28,000 - 39,000; Full time

Job summary

Beth Israel Deaconess Medical Center, Inc. is seeking a Mental Health Associate to perform patient care activities delegated by the clinical nurse.

This role supports nurses in observing patients, assisting with personal care, monitoring vital signs, preparing lab specimens, supervising meals, and crisis intervention. The position emphasizes teamwork, clear communication, and compassionate care within a busy hospital environment, with opportunities for professional development and collaboration

Qualifications

• Written Communication skills in English; clear and effective via internal/external customers.
• Oral communication with medical center staff, patients, families and external customers.
• Knowledge of standard concepts, practices, procedures and policies; apply in varied situations.
• Teamwork: lead small projects or work groups and improve workflows.
• Strong customer service; remain calm in stressful situations.
• Must be able to provide patient care across age groups: Young adult, Middle age, Elderly.

Responsibilities

• Observes and reports patients' physical, emotional and social behaviors.
• Initiates changes in staff response; assist with personal care and monitoring vital signs.
• Prepare lab specimens, supervise meals, and perform routine patient observations.
• Transport patients to activities/appointments; maintain a clean environment.
• Teach nonviolent crisis intervention techniques as directed by the nurse manager.
• Functions as the Legal Liaison for the unit.

Skills

Written Communications

Oral Communications

Knowledge

Team Work

Customer Service

Age based Competencies

Physical Demands

Education

High School diploma or GED

Associate's degree preferred

Job description

Beth Israel Deaconess Medical Center, Inc. is seeking a Mental Health Associate to perform patient care activities delegated by the clinical nurse.

This role supports nurses in observing patients, assisting with personal care, monitoring vital signs, preparing lab specimens, supervising meals, and crisis intervention. The position emphasizes teamwork, clear communication, and compassionate care within a busy hospital environment, with opportunities for professional development and collaboration