Men's Spa Desk Attendant

Canyon Ranch; Lenox (MA); On-site; USD 19,000 - 28,000; Full time

Job summary

Canyon Ranch is recruiting for a hospitality‑focused guest services role in Lenox, MA. You will warmly welcome guests, schedule spa and wellness services, manage arrivals, and coordinate with teams to ensure a seamless guest experience.

The role requires 1–2 years in hospitality or related field, a high school diploma, and strong communication skills. Training in reservation systems and tech tools will be provided to support daily operations.

Qualifications

• 1–2 years in hospitality, guest services or related field.
• Strong communication and interpersonal skills.

Responsibilities

• Welcome guests and provide exceptional service at the spa and wellness areas.
• Schedule, modify, and cancel services; connect guests with wellness professionals.
• Manage guest arrivals: lockers, facility info, and guest needs.
• Answer calls, handle inquiries, coordinate appointments across departments.
• Process charges for services and retail; maintain records.
• Support spa operations with equipment, lost and found, and daily openings/closings.

Skills

Guest services

Communication

Teamwork

Customer service

Tech-savvy

Education

High school diploma

Associate degree in hospitality (preferred)

Job description

Overview

Canyon Ranch has been redefining wellness travel and transformative hospitality for more than 45 years. As the global leader in destination wellness, Canyon Ranch inspires lifelong well-being through world‑class experts, personalized guidance, and immersive experiences that help guests live healthier, more fulfilling lives.Now, we are entering an exciting new chapter with the opening of Canyon Ranch Austin in October 2026 — our newest wellness destination nestled in the Texas Hill Country. Designed to connect guests with nature, adventure, restoration, and personal growth, Austin will build upon the legacy established in Tucson, Lenox, and Las Vegas while creating new opportunities for exceptional talent to shape the future of wellness hospitality.Recognized among the most outstanding hotels in the world by the Michelin Guide 2025, Canyon Ranch offers more than a career — it offers the opportunity to make a meaningful impact on the lives of others every day.

Responsibilities

WHAT YOU'LL DO AS A CANYON RANCH COLLEAGUE:

• Serve as a welcoming first point of contact for guests, providing exceptional service, answering questions, offering directions, and ensuring a seamless spa experience.
• Schedule, modify, and cancel spa, fitness, wellness, salon, and recreational services while connecting guests with the appropriate wellness professionals and resources.
• Manage guest arrivals by assigning lockers, providing facility information, and assisting with a variety of guest needs throughout their visit.
• Answer incoming calls, respond to inquiries, and coordinate appointments while directing guests and colleagues to the appropriate departments when needed.
• Process guest charges for services and retail purchases accurately while maintaining detailed records and supporting daily administrative operations.
• Support spa operations by issuing and tracking recreational equipment, managing lost and found items, completing opening and closing procedures, and utilizing internal systems to communicate guest requests, maintenance needs, and service updates.

Qualifications

WHAT YOU'LL NEED TO BE SUCCESSFUL:

• Bring 1–2 years of experience in hospitality, guest services, customer service, administrative support, or a related field.
• Hold a high school diploma or equivalent; an associate degree or specialized training in hospitality, business, or a related discipline is preferred.
• Demonstrate a passion for delivering exceptional guest service with a friendly, professional, and approachable demeanor.
• Possess strong communication and interpersonal skills with the ability to work collaboratively as part of a team and build positive relationships with guests and colleagues.
• Be comfortable learning and utilizing new technology, reservation systems, and proprietary software to support daily operations efficiently.
• Thrive in a fast‑paced environment by maintaining attention to detail, following established procedures, adapting to changing priorities, and remaining calm and service‑focused throughout the day.

The pay rate for this position starts at $17.00/hour.

The wage for this role may take into account factors for compensation decisions including but not limited to skill sets; experience and training; licensure or certifications; and other business and organizational needs.