Men's Locker Room Attendant & Server/Bartender

Royal Oaks Country Club Houston; Houston (TX); On-site; USD 17,000 - 28,000; Full time

Job summary

Royal Oaks Country Club Houston is seeking a friendly and professional staff member to join our locker room service team. You will take and input orders, serve food and beverages, and assist members with clothing and shoe care in a fast-paced club setting.

Strong knowledge of menus, wine basics, and proper alcohol service is required, along with a clean appearance, reliable scheduling, and the ability to communicate courteously with members and staff. Prior POS experience is preferred.

Qualifications

• Must know menu thoroughly and provide proper food presentation and service.
• Must have valid TABC certification to serve alcohol.
• Must have valid Food Handler’s certification to serve food (per Texas law).
• Must be at least 18 years old.
• Must communicate courteously with members, guests and staff.

Responsibilities

• Take orders, input orders into the POS, and serve food and beverages.
• Be knowledgeable about all food and beverage products that are offered and how they are prepared.
• Comply to all Club food and beverage service standards.
• Prepares and serves alcoholic beverages and cocktails when required.
• Take care of members' and guests' clothes, golf shoes, street shoes and other needs in the Locker Room areas.
• Maintain a clean, neat and professional appearance always in accordance with the established dress codes.
• Provide equal and immediate attention to all members/guests upon arrival.
• Verify accuracy of member number and prices before presenting the check.
• Effectively handle complaints and communicate them to manager or supervisor immediately.
• Work with a “sense of urgency” on behalf of the membership without disrupting the atmosphere of the locker room.
• Perform opening and closing duties as assigned.
• Proper execution of POS system (Jonas) to ensure accurate communication between kitchen and service staff.
• Cross trains and work/assists in other areas of the club as needed.

Skills

Bartender knowledge

Communication

English speaking

Honesty and integrity

Outgoing personality

Professional appearance

Education

TABC certification

Food Handler’s certification

Tools

POS system Jonas

Job description

Description

Reports To: Locker Room Manager

Essential Functions:

• Take orders, sufficiently input orders into the POS, and serve food and beverages.
• Be knowledgeable about all food and beverage products that are offered and how they are prepared.
• Comply to all Club food and beverage service standards.
• Prepares and serves alcoholic beverages and cocktails when required.
• Take care of members' and guests' clothes, golf shoes, street shoes and other needs in the Locker Room areas. This includes assisting with shoe care and assuring accurate member/guest shoe delivery.
• Helps with care and maintenance of the Locker Room and Fire Pit to always keep everything in top condition.
• Keep all areas tidy and neat including Porter and Housekeeping duties as requested.
• Maintain a clean, neat and professional appearance always in accordance with the established dress codes.
• Provide equal and immediate attention to all members/guests upon arrival.
• Verify accuracy of member number and prices before presenting the check for signature.
• Effectively handle complaints and communicate them to manager or supervisor immediately.
• Work with a “sense of urgency” on behalf of the membership without disrupting the atmosphere of the locker room.
• Keep popcorn and snack area stocked, refreshed when needed, and clean.
• Perform opening and closing duties as assigned.
• Proper execution of POS system (Jonas) to ensure accurate communication between kitchen and service staff.
• Perform other related duties as requested by Supervisor or Manager.
• Cross trains and work/assists in other areas of the club as needed
• Will sometimes be required to drive a golf cart on property and in the neighborhood

Interaction:

Frequent Interaction: with members and guests

Other Responsibilities:

• Submit all cash tips according to the Pooling Tip Policy
• Always treat all members and guests equally and according to Club standards.
• Do not serve alcohol to intoxicated members/guests or anyone under the age of 21. Always ask for ID if legal drinking age (21) is a concern. No ID, no alcohol.
• Report intoxicated members/guests and children asking for alcoholic beverages to supervisor or manager on duty immediately.
• If a member/guest appears to be impaired and is driving, offer alternate transportation, such as a Taxi or a ride from a friend or relative.
• Comply with all TABC and Club regulations concerning alcoholic beverage service.

Working Conditions:

The worker is not substantially exposed to adverse environmental conditions.

Requirements

Special Requirements:

• Must know menu thoroughly and provide proper food presentation and service
• Must keep personal and confidential information confidential.
• Basic knowledge of wines
• Bartender knowledge
• Must possess an outgoing personality.
• Must possess honesty and integrity.
• Must be always courteous and tactful.
• Must treat others with kindness and respect.
• Ability to effectively communicate to members, guests, and staff in pleasant and professional manner.
• Must be able to speak English clearly and understand members’ wants and how to serve them.
• Must be able to write legibly and accurately.
• Must have professional, neat, and clean appearance.
• Must appear for work on time and follow schedule.
• Ability to interact well with coworkers.
• Ability to understand and follow posted rules and procedures.
• Must follow directions from a supervisor.
• Must be able to work long hours
• Must have a valid driver’s license
• Must be a minimum age of 18 years
• Must have valid TABC certification to serve alcohol.
• Must have valid Food Handler’s certification to serve food (per Texas law)

Physical Functions:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is occasionally required to stand, walk, climb stairs, balance stoop, kneel, crouch, crawl and/or sit up to eight hours per day.
• Use hands to finger, handle, or feel objects, tools and/or controls.
• Reach with hands and arms.
• Hearing and talking sufficient enough to communicate with members, guests and staff.
• Specific vision abilities include close vision, vision sufficient enough to read, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Must be able to push, pull or lift up to 50 lbs.
• Independent mobility through clubhouse.
• Able to work with gas and light a fire at the pit.