Memory Support Program Manager

HumanGood; Jenkintown (PA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health, Dental and Vision Plans

Paid time off

401(k) with employer match

HSA option

Tuition Reimbursement

Cell phone plan

Cell phone stipend

Employee assistance program

Job summary

HumanGood is seeking a Memory Support Program Manager for Rydal Park in Jenkintown, PA. This leadership role oversees the Memory Support neighborhood, resident experience, and day-to-day operations while guiding dementia programming and team development.

The role collaborates with nursing, life enrichment, rehabilitation, dining, and social services to deliver individualized resident plans, support families, and ensure compliance with community standards.

Qualifications

• Current Pennsylvania LPN license, Bachelor's or Master's in Social Work, or CTRS certification preferred.
• Minimum 2 years of experience working with older adults living with dementia or related cognitive impairments.
• Supervisory, management, or team leadership experience in healthcare, long-term care, memory care, or senior living preferred.
• Ability to educate, coach, and support families and staff regarding dementia care best practices.
• Strong communication, relationship-building, conflict-resolution, and problem-solving skills.
• Ability to collaborate effectively with residents, families, physicians, and interdisciplinary team members.
• Experience with electronic health records and documentation systems; PCC experience preferred.
• CDP, CDCM, or other dementia-related certifications are a plus.

Responsibilities

• Lead HumanGood's Immerse Program across the community.
• Supervise, coach, mentor, and develop team members with a culture of accountability and compassion.
• Coordinate with nursing, life enrichment, rehabilitation, dining, and social services for individualized resident support plans.
• Educate and support residents' families navigating the dementia journey.
• Serve as a resource on dementia care approaches and engagement.
• Monitor resident well-being and identify opportunities to enhance quality of life.
• Support development and implementation of meaningful programming tailored to residents' interests and cognitive needs.
• Participate in care conferences, interdisciplinary meetings, and family meetings.
• Ensure regulatory compliance, accurate documentation, and adherence to policies.
• Respond to concerns and resolve issues collaboratively.
• For licensed clinical candidates, perform functions within the scope of licensure.

Skills

Leadership

Communication

Problem-solving

Team collaboration

Dementia care knowledge

Electronic health records

Education

Pennsylvania LPN license

Bachelor's or Master's in Social Work

CTRS certification

Tools

Electronic Health Records

PCC experience

Job description

Memory Support Program Manager – Rydal Park, Jenkintown, PA

Rydal Park, a premier HumanGood Life Plan Community, is seeking a compassionate and highly motivated Memory Support Program Manager to lead our Memory Support neighborhood. This leadership role oversees the resident experience, team member development, dementia programming, family support, and day‑to‑day operations of the neighborhood.

The Memory Support Program Manager serves as a champion of HumanGoods Immerse philosophy (person-centered dementia care), working closely with residents, families, nursing, rehabilitation, social services, life enrichment, and other interdisciplinary team members to create a meaningful, engaging, and supportive environment for those living with memory loss.

We welcome candidates from a variety of professional backgrounds, including Licensed Practical Nurses (LPNs), Social Workers, and Certified Therapeutic Recreation Specialists (CTRS) who bring experience supporting individuals living with dementia and leading teams in healthcare settings.

• Full-time, Monday - Friday, 8:00 am - 4:30 pm ** Salary: based on licensure and experience

Key Responsibilities Include, But May Not Be Limited To

• Lead and promote the HumanGoods Immerse Program, a person-centered dementia care philosophy throughout the community.
• Supervise, coach, mentor, and develop team members while fostering a culture of accountability, engagement, and compassion.
• Partner with nursing, life enrichment, rehabilitation, dining, and social services to ensure individualized resident support plans are implemented effectively.
• Provide education, guidance, and support to residents' families as they navigate the dementia journey.
• Serve as a resource to staff regarding dementia care approaches, behavior support strategies, communication techniques, and resident engagement.
• Monitor resident well‑being and identify opportunities to enhance quality of life, engagement, and satisfaction.
• Support the development and implementation of meaningful programming tailored to residents' interests, abilities, and cognitive needs.
• Participate in care conferences, interdisciplinary meetings, and family meetings.
• Ensure regulatory compliance, accurate documentation, and adherence to community policies and procedures.
• Respond appropriately to resident, family, and operational concerns and assist in resolving issues collaboratively.
• For licensed clinical candidates, responsibilities may also include functions performed within the scope of professional licensure.

Qualifications

• Current Pennsylvania LPN license, Bachelor's or Master's degree in Social Work, or CTRS certification preferred.
• Minimum 2 years of experience working with older adults living with dementia, Alzheimer's disease, or related cognitive impairments.
• Prior supervisory, management, or team leadership experience in a healthcare, long‑term care, rehabilitation, memory care, or senior living setting strongly preferred.
• Demonstrated ability to educate, coach, and support families and staff regarding dementia care best practices.
• Strong communication, relationship‑building, conflict‑resolution, and problem‑solving skills.
• Ability to collaborate effectively with residents, families, physicians, and interdisciplinary team members.
• Experience with electronic health records and documentation systems; PCC experience preferred.
• CDP, CDCM, or other dementia‑related certifications are a plus.

What’s in it for you?

At HumanGood, we’re driven by purpose—reimagining senior living and creating communities where older adults can thrive. When you join us, you’re part of something bigger, making a meaningful impact in the lives of residents every day. Build your future where you’re supported — you’ll have the total rewards you need to build a confident, secure life for you and your family. Count on a compensation package that maximizes your health, wealth and well‑being. And adds up to 40% in value to your base compensation.

We offer a comprehensive range of benefits and perks to support you, including*:

• Health, Dental and Vision Plans- start the 1st of the month following your start date
• 20 days of paid time off (increases with years of service), plus 7 company holidays
• 401(k) with up to 4% employer match and no waiting on funds to vest
• HSA option with employer contribution
• Tuition Reimbursement and continuing education programs
• $25/line unlimited cell phone plan (plus taxes and fees)
• Cell Phone Stipend
• 5-star employer-paid employee assistance program
• Please Note: Benefit eligibility is determined by employment status and regularly scheduled hours.

And as team members support residents, HumanGood supports team members. Here, you'll have the benefits and compensation you need to build a secure life for your family, and real opportunities to grow in your career, gain leadership skills and develop personally. Join us. You'll make a difference by helping our team members and our residents realize their full human potential.