Memory Care Program Manager - Resident Experience Leader

OceanView Management Company Inc.; Falmouth (ME); On-site; USD 70,000 - 90,000; Full time

Job summary

OceanView Management Company Inc. seeks a Program Manager to lead the Legacy Memory Care community with a focus on person-centered dementia programming, resident and family satisfaction, and strong staff relations.

You will oversee daily operations, regulatory compliance, budgeting, occupancy support, and cross-department collaboration, while maintaining a culture of respect and accountability. This role typically follows regular business hours, with occasional evenings or weekends to support

Qualifications

• At least two years of experience in geriatrics, dementia care, assisted living, memory care, or a related setting.
• At least two years of successful supervisory or management experience.
• Knowledge of dementia care and person-centered programming.
• Demonstrated ability to lead, motivate, coach, and hold employees accountable.
• Strong employee-relations, communication, conflict-resolution, and team-building skills.
• Excellent organization and the ability to manage multiple priorities.
• Sound judgment and the ability to remain calm and solution-focused in challenging situations.
• Ability to develop productive relationships with residents, families, employees, healthcare providers, and organizational leaders.
• Knowledge of residential care regulatory requirements, or the ability and willingness to develop that knowledge.

Responsibilities

• Provide visible, consistent, and supportive leadership to the Legacy team.
• Build strong employee relationships while maintaining appropriate professional boundaries.
• Establish clear expectations and coach, recognize, motivate, and hold employees accountable.
• Address performance concerns, workplace conflict, and employee-relations matters promptly and professionally.
• Participate in employee recruitment, orientation, training, performance evaluations, and retention efforts.
• Develop, implement, and evaluate meaningful, person-centered dementia programming.
• Build trusting relationships with residents and families and respond thoughtfully to questions or concerns.
• Monitor resident and family satisfaction and identify opportunities to improve the overall experience.
• Collaborate with the Resident Care Coordinator, nursing leadership, and direct-care employees to support resident care, safety, and service.
• Participate in resident care planning within the Program Manager’s qualifications and professional scope of practice.
• Coordinate with nursing, dining, housekeeping, maintenance, and other departments to provide a consistent resident experience.
• Oversee staffing coordination and support employees in managing priorities during staffing challenges.
• Ensure employees receive appropriate orientation, dementia-care education, professional development, and required training.
• Promote compliance with applicable assisted-living and memory-care regulations.
• Prepare and monitor the annual Legacy budget and responsibly manage expenses and resources.
• Support occupancy through tours, community outreach, prospective-resident appointments, and coordination of new-resident evaluations.
• Monitor the safety, appearance, and functionality of the physical environment.
• Communicate regularly with the Director of Operations and other organizational leaders regarding staffing, programming, resident satisfaction, and operational needs.
• Complete special projects and other responsibilities as assigned.
• Assist with care as needed

Skills

Leadership

Communication

Team-building

Budgeting

Education

Registered Nurse

Licensed Practical Nurse

Occupational Therapist

Recreation Therapist

Job description

OceanView Management Company Inc. seeks a Program Manager to lead the Legacy Memory Care community with a focus on person-centered dementia programming, resident and family satisfaction, and strong staff relations.

You will oversee daily operations, regulatory compliance, budgeting, occupancy support, and cross-department collaboration, while maintaining a culture of respect and accountability. This role typically follows regular business hours, with occasional evenings or weekends to support