Memory Care Manager

Capri Communities; Goerke's Corners (WI); On-site; USD 65,000 - 90,000; Full time

Job summary

Capri Communities is seeking a Memory Care Manager to lead the Memory Care neighborhood with a person-centered approach, coordinating care with nursing staff and ensuring compliance with policies and regulatory guidelines. Reports to the Executive Director.

The role involves training, staff development, and active involvement in resident assessments, care planning, and outings, with on-call expectations and some evening shifts.

Qualifications

• Passion for working with individuals with memory loss.
• Strong documentation skills and ability to use electronic systems.
• Ability to coach and train staff with on-the-job moments.
• Excellent interpersonal and communication skills with residents and families.
• Ability to plan, develop, organize and implement memory care programs and policies.
• Two or more years’ program experience in memory care.
• Two or more years’ supervisory experience with strong leadership.

Responsibilities

• Lead memory care program operations and ensure policy adherence.
• Coordinate and deliver staff training beyond Relias.
• Support team to foster compassionate resident relationships.
• Attend managers meetings and participate in on-call rotations.
• Oversee Move-in planning and service plan development.
• Collaborate with clinicians on resident assessments and care plans.
• Assist with volunteer orientation and dementia education.

Skills

Passion for memory care

Documentation skills

Teachable moments

Interpersonal communication

Program planning and organization

Multi-tasking

Education

High School Diploma or equivalent

Dementia Care Specialist Certification (preferred)

Job description

The Memory Care Manager (MCM) leads, coordinates and manages residents life in the Memory Care neighborhood through a comprehensive, person-centered approach. The MCM will work with the nursing staff to provide continuity of care and services within the Memory Care neighborhood and as defined in policies, guidelines and regulatory bodies. The MCM reports directly to the Executive Director.

ESSENTIAL RESPONSIBILITIES

• Responsible for implementing Capri memory care policies and systems when requested by the Director of Memory Care Services and/or the Executive Director.
• Work with department managers to ensure proper services are provided to create a positive and memorable resident experience.
• Coordinate and deliver training – beyond Relias and along with the Director of Memory Care Services, memory care specific annual employee continuing education
• Encourage, coach and support team members to inspire compassionate performance and positive relationships with residents.
• Coordinate routines and services that allow employees to develop meaningful relationships with residents.
• Attend daily morning and weekly managers meetings
• Included in the on-call rotation, some weekends and evenings, as applicable
• Model resident engaged presence when in the neighborhood.
• Interview and provide input regarding caregiver candidates.
• Provide memory care orientation and training for new memory care employees.
• Complete or delegate neighborhood walk though addressing issues as they are identified.
• Hire and train volunteers about dementia, progression and emotional well-being.
• Active involvement in staff recognition and appreciation as these positive events occur.

Resident Care:

• Along with the clinician or designee, contribute to the completion of the initial and annual assessments both in the ECP comprehensive assessments and Life Story Profile.
• Evaluate residents for ability, and then design programs that support a resident highest level of functionality and other assessment information.
• Complete and communicate a new resident’s Move-in plan with team members, and when possible, prior to the resident’s arrival.
• With the clinician or designee, manage the development and maintenance of an Individual’s Service Plan.
• Work with the Executive Director to develop behavior/emotional well-being service plan strategies.
• Attend all memory care service plan meetings.
• Be attentive to resident’s overall well-being; discuss adjustments with the team when ill-being is present.
• Be present for and model shift change when on duty.
• Be accessible to and communicate with a family member or designee.
• Support the care team in providing care to residents as needed.
• Follow each resident when in a transition of care, such as the hospital or short stay rehabilitation, to provide advocacy and to ensure return to the neighborhood with appropriate services.
• Work with the nurse to ensure residents are receiving appropriate outside services that support good clinical outcomes.

Programs:

• Work with the ED to purchase program supplies and equipment
• Develop the Memory Care Program calendar for 7 days a week delivery, including evenings.
• Work closely with the Lifestyle Specialist to coordinate special events such as holiday celebrations, entertainment, outings and special events.
• Ensure care team members are completing assignments including programs, care and dining.
• Coordinate meaningful outings for the residents of Memory Care including destinations, time of departure and return, safe ratios, notifying the care staff and management team of those going on the outing (see Memory Care Outing Policy).

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills, Abilities and Qualities:

• Passion for working with individuals with memory loss.
• Strong documentation skills, knowledge or willingness to learn the electronic documentation system.
• Comfort with the “teachable moments” and “just in time training” techniques when working with employees.
• Ability to deal tactfully and cheerfully with residents and family members.
• Possesses good interpersonal organizational and communication skills.
• Must possess ability to plan, develop, organize and implement the programs, goals, objectives and policies necessary for providing quality care.
• Ability to multi-task and respond effectively to unexpected changes.

EDUCATION and/or EXPERIENCE

• High School Diploma or equivalent required.
• Dementia Care Specialist Certification strongly preferred
• Two or more years’ program experience in a memory care environment.
• Two or more years’ experience as a supervisor with strong leadership skills.