Memberships Manager

Texas Gun Experience LLC; Grapevine (TX); On-site; USD 45,000 - 55,000; Full time

Job summary

Texas Gun Experience LLC in Grapevine, TX seeks a Membership Manager to oversee membership lifecycle, VIP access, safe rental program, and billing while coordinating with retail and range operations.

The role emphasizes data integrity in Otter CRM, contract audits, member events, and staff training; this is an on-site, full-time position with weekend events as needed.

Qualifications

• 3+ years in membership management or high-touch hospitality operations.
• 2+ years inside sales experience with clients; high net worth preferred.
• Bachelor's degree in hospitality or marketing preferred.
• Experience with account management, contract auditing, credential security tracking, and CRM administration (Otter, POS).
• Strong organizational skills with auditing discipline.
• Ability to train and motivate team; manage sales incentives.
• Excellent communication; customer-first problem solving.
• On-site full-time in Grapevine, TX; weekend coverage required.

Responsibilities

• Oversee full membership lifecycle from acquisition to offboarding.
• Manage VIP access key fobs and security credentials.
• Oversee safe rental program; track rentals and contracts.
• Audit and update member data in Otter CRM.
• Conduct membership contract audits for compliance.
• Serve as primary contact for member inquiries and billing.
• Design member promotions and plan exclusive events.
• Train staff on membership programs and sales incentives.
• Collaborate with Retail, Training, and Range Ops.
• Prepare regular membership sales and retention reports.

Skills

Membership management

Guest services leadership

Inside sales

CRM administration

Contract auditing

Credential security tracking

Staff training

Communication

Inventory auditing

Sales incentives

Education

Bachelor's degree in hospitality or marketing

Tools

Otter CRM

POS platforms

Job description

Position Overview

The Membership Manager oversees all aspects of the membership department, ensuring members receive an exceptional experience while supporting day-to-day range and retail operations. This role combines hands-on account management, VIP access credentials, safe rental program oversight, contract auditing, staff training, and member-exclusive events to drive member retention and facility growth.

Core Responsibilities

• End-to-End Membership Lifecycle Management: Manage the entire membership workflow from acquisition to offboarding, including processing new memberships, renewals, upgrades, cancellations, payment processing, refunds, and account adjustments.
• VIP Key Fob & Security Credential Access: Issue, activate, deactivate, track, and audit VIP member access key fobs and credentials to maintain facility security and strict access control.
• Safe Rental Program Oversight: Track and manage the safe rental program, including new rentals, renewals, cancellations, account maintenance, and routine physical auditing of safe room inventory and rental contracts for compliance.
• Data Integrity & Otter CRM System Auditing: Manually add, update, and audit member contact profiles in Otter to ensure members receive accurate, timely communications across email, phone, text, and in person channels.
• Contract Compliance & Auditing: Conduct routine audits of membership contracts to ensure all documents are complete, accurate, legally sound, and fully compliant with company policies.
• Member Communication & Issue Resolution: Serve as the primary point of contact for member inquiries, billing questions, and account concerns, resolving issues promptly and professionally.
• Promotions & Exclusive Member Events: Partner with management to design membership promotions and plan, coordinate, and execute member appreciation events and exclusive member-only activities.
• Staff Training & Incentive Management: Train and mentor facility staff on membership programs, customer service standards, and sales best practices; track employee membership sales and manage store credit incentive rewards.
• Cross-Departmental Collaboration & Operations Support: Work closely with Retail, Training, and Range Operations to ensure seamless guest transitions; assist front desk operations, member check-ins, retail sales, phone support, and range safety enforcement.
• Reporting & Analytics: Prepare regular reporting on membership sales, renewal rates, and retention trends for senior management.

Qualifications & Requirements

• Experience: 3+ years of experience in membership management, guest services leadership, or high-touch hospitality operations required.
• Sales Experience: 2+ years of experience in inside sales working directly with clients required. Experience working with high net worth clients preferred.
• Education: Bachelors degree in hospitality or marketing preferred.
• Technical & Operational Skills: Demonstrated experience in account management, contract auditing, credential security tracking, and CRM administration (e.g., Otter, POS platforms).
• Auditing Discipline: Strong organizational skills with meticulous attention to detail in inventory, contract, and safe room auditing.
• Leadership & Incentives: Ability to train and motivate team members while managing employee sales incentive programs.
• Communication: Excellent written and verbal communication skills with a proven customer-first problem-solving approach.
• Facility Compliance: Ability to work full-time hours on-site in Grapevine, TX, including weekend coverage and special member events.

Compensation: $50,000 annual base salary plus commission.