Membership Manager

Pier Sixty-Six; Fort Lauderdale (FL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Group medical, dental, and vision benefits

401(k) plan participation

Complimentary team member meals

Paid time off

Employee assistance program

Free room nights at CoralTree properties

Job summary

Pier Sixty-Six in Fort Lauderdale is seeking a Membership Manager to support its Club team. The ideal candidate will have a professional attitude, effective collaboration skills, and a passion for service. Responsibilities include membership sales, member onboarding, and event planning.

Candidates should possess strong communication skills and a Bachelor's degree, preferably with experience in luxury clubs or hotels. Benefits include medical, dental, and 401(k) participation.

Qualifications

• Professional attitude with excellent communication skills.
• Strong relational skills for interaction with partners.
• Ability to manage multiple tasks under pressure.

Responsibilities

• Support membership sales process and conduct outreach.
• Maintain member files and handle inquiries promptly.
• Assist with member onboarding and conduct orientations.
• Plan and attend club events and functions.

Skills

Communication skills

Organizational skills

Customer service

Detail-oriented

Relational skills

Education

Bachelor’s degree

Tools

Microsoft Outlook

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Agilysys

Job description

Overview

South Florida’s beacon of hospitality, Pier Sixty-Six Resort has returned to Fort Lauderdale. The resort features a 32-acre waterfront enclave with 325 guest rooms, suites and villas, 88 Private Resort Residences, 12 restaurants and lounges, a spa, curated pool options and a waterfront promenade with retail and dining. The Resort will assemble over 500 diverse Team Members to bring Pier Sixty-Six to life and create a new legacy by providing memorable experiences and stellar service to guests and residents. Pier Sixty-Six invites dedicated, energetic and polished hospitality enthusiasts eager for growth and stardom to join our team, and enjoy highly competitive wages, comprehensive benefits and a culture that honors and respects you.

We’re currently seeking a Membership Manager to support our Club team. Our ideal candidate is flexible, impeccably mannered, an effective collaborator, loves challenges, and is a true diplomat, with a genuine love of service and passion for meeting new people.

Responsibilities

• Support the Director with the full membership sales process including ongoing prospective member targeting, daily outreach, presentations, site-visits, invitations and formal membership processing, answering inquiries, entering information into CRM system, and updating membership documents and record keeping.
• Maintain a high level of detail and discretion in all matters regarding the Club.
• Promptly respond to and effectively address phone calls and emails from prospective and current members.
• Prepare and process new member documentation to ensure member files are complete.
• Create and maintain accurate membership files.
• Address questions and concerns from prospective and existing members; visit all club and resort areas to check in with members, report issues, and follow up.
• Assist with conducting new member orientations and onboarding.
• Prepare, update and provide various reports as necessary, including monthly reports.
• Assist with special projects and Club events, including planning and attending functions as needed.
• Use discretion when resolving member complaints and issues while representing the Club.
• Notify departments of new members joining the Club, member status changes, and junior members’ retirement as of age 25; note changes in membership files.
• Ensure that pertinent, timely, and accurate information is presented to the membership.
• Host and attend property and local events to expand the membership funnel, explore potential partnerships and become part of the community.
• Maintain communication with key internal and external business partners.
• Communicate with members, co-workers, management and the public courteously and professionally; maintain a professional demeanor to reflect a positive image of the Club.
• Perform duties assigned by the Director of Membership & Club Events.

Qualifications

• Professional and courteous attitude, well organized and detail oriented.
• Excellent communication skills; verbally articulate with strong written composition. Ability to work independently, take initiative and use sound judgement.
• Strong relational skills to support professional interaction with internal and external partners at all levels.
• Ability to work well under pressure and manage multiple tasks within time constraints.
• Bachelor’s degree and membership, sales, and/or hospitality related experience in a large, professional environment. A luxury private club and/or hotel environment is preferred.
• Advanced-level knowledge of Outlook, Microsoft Word and PowerPoint; strong working knowledge of Microsoft Excel and Agilysys, and an aptitude for learning new computer applications.

Benefits

• Group medical, dental, vision, life, and disability benefits
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement
• An employee assistance program
• Paid time off/sick time
• Participation in a 401(k) plan with a company match
• Complimentary team member meals
• Complimentary room nights at CoralTree Hospitality managed properties