Memberships Manager

Texas Gun Experience LLC; Grapevine (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Commission

Job summary

Texas Gun Experience LLC in Grapevine, TX is seeking a dedicated Membership Manager to oversee all membership operations, drive retention, and ensure top-tier guest experiences at the range and retail levels.

The role requires 3+ years in membership management or hospitality leadership, strong sales and CRM skills, and a hands-on approach to compliance, events, and staff training. Base salary $50,000 plus commission, on-site.

Qualifications

• 3+ years of membership management or guest services leadership experience.
• 2+ years of inside sales experience working with clients.
• Bachelor's degree in hospitality or marketing preferred.
• Experience with Otter CRM and POS systems.
• Strong organizational skills with auditing experience.

Responsibilities

• Manage the entire membership lifecycle from acquisition to offboarding, including processing new memberships, renewals, upgrades, cancellations, payment processing, refunds, and account adjustments.

Skills

Membership management

Guest services leadership

Hospitality operations

Inside sales

Team leadership

Sales incentives

Communication

Education

Bachelor's degree in hospitality/marketing

Tools

Otter CRM

POS platforms

CRM administration

Job description

Join a team committed to excellence in the firearm industry

About Texas Gun Experience Careers

Welcome to the Texas Gun Experience, your gateway to a thriving career in the firearm industry. Located in the heart of Grapevine, Texas. We are on a mission to build a team of dedicated individuals who are passionate about firearms and committed to excellence. Are you a skilled professional seeking an exciting and rewarding career opportunity? Texas Gun Experience is the place to be! We are actively seeking talented individuals to join our dynamic workplace, where innovation, quality, and a strong commitment to safety are our core values. When you join our team, you become a part of something bigger – a community of like-minded individuals who are driven to provide the finest firearms and gear in the industry. Whether you’re an experienced expert or just starting out in the field, we have a place for you to grow and excel. Discover a fulfilling career at Texas Gun Experience, where your passion meets our commitment to excellence. Join us today and be a part of shaping the future of the firearm industry. Your journey starts here!

COMPANY PHILOSOPHY

Our philosophy is simple: Provide our customers with a unique experience while showing the highest level of customer service.

We are a family business that has been operating in the Dallas/Fort Worth metroplex for more than 35 years. As a veteran owned and operated business, we are committed to upholding our 2nd amendment rights while encouraging education and training to keep the tradition of gun ownership alive for generations to come.

Current Openings:

Position:Memberships Manager

Location: Grapevine, TX

Job Id:143

# of Openings:1

Position Overview

TheMembership Manageroversees all aspects of the membership department, ensuring members receive an exceptional experience while supporting day-to-day range and retail operations. This role combines hands-on account management, VIP access credentials, safe rental program oversight, contract auditing, staff training, and member-exclusive events to drive member retention and facility growth.

Core Responsibilities

• End-to-End Membership Lifecycle Management:Manage the entire membership workflow from acquisition to offboarding, including processing new memberships, renewals, upgrades, cancellations, payment processing, refunds, and account adjustments.
• VIP Key Fob & Security Credential Access:Issue, activate, deactivate, track, and audit VIP member access key fobs and credentials to maintain facility security and strict access control.
• Safe Rental Program Oversight:Track and manage the safe rental program, including new rentals, renewals, cancellations, account maintenance, and routine physical auditing of safe room inventory and rental contracts for compliance.
• Data Integrity & Otter CRM System Auditing:Manually add, update, and audit member contact profiles in Otter to ensure members receive accurate, timely communications across email, phone, text, and in-person channels.
• Contract Compliance & Auditing:Conduct routine audits of membership contracts to ensure all documents are complete, accurate, legally sound, and fully compliant with company policies.
• Member Communication & Issue Resolution:Serve as the primary point of contact for member inquiries, billing questions, and account concerns, resolving issues promptly and professionally.
• Promotions & Exclusive Member Events:Partner with management to design membership promotions and plan, coordinate, and execute member appreciation events and exclusive member-only activities.
• Staff Training & Incentive Management:Train and mentor facility staff on membership programs, customer service standards, and sales best practices; track employee membership sales and manage store credit incentive rewards.
• Cross-Departmental Collaboration & Operations Support:Work closely with Retail, Training, and Range Operations to ensure seamless guest transitions; assist front desk operations, member check-ins, retail sales, phone support, and range safety enforcement.
• Reporting & Analytics:Prepare regular reporting on membership sales, renewal rates, and retention trends for senior management.

Qualifications & Requirements

• Experience:3+ years of experience in membership management, guest services leadership, or high-touch hospitality operations required.
• Sales Experience: 2+ years of experience in inside sales working directly with clients required. Experience working with high net worth clients preferred.
• Education: Bachelors degree in hospitality or marketing preferred.
• Technical & Operational Skills:Demonstrated experience in account management, contract auditing, credential security tracking, and CRM administration (e.g., Otter, POS platforms).
• Auditing Discipline:Strong organizational skills with meticulous attention to detail in inventory, contract, and safe room auditing.
• Leadership & Incentives:Ability to train and motivate team members while managing employee sales incentive programs.
• Communication:Excellent written and verbal communication skills with a proven customer-first problem-solving approach.
• Facility Compliance:Ability to work full-time hours on-site in Grapevine, TX, including weekend coverage and special member events.

Compensation: $50,000 annual base salary plus commission.