Senior Sales Associate

Range USA; Louisville (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Unlimited Shooting – Free Classes

Discounts

Rewards program

Paid training

Job summary

Range USA is seeking a Senior Sales Associate to drive personal sales while managing daily store operations, safety standards, and customer experience. This on-site role reports to the Store Leader and is full-time and non-exempt. The position emphasizes opening/closing routines, cash handling, and compliance with ATF regulations.

A strong customer focus and willingness to learn are essential. The role supports Range USA’s commitment to a friendly, safe, and memorable shopping and learning

Qualifications

• High School Diploma or equivalent required.
• 1–2 years of retail sales or customer service experience preferred.
• Strong attention to detail and ability to follow complex compliance procedures.
• Ability to handle confidential information with integrity.
• Flexible availability including nights, weekends, and holidays.
• Strong communication skills and customer-first mindset.

Responsibilities

• Deliver exceptional customer service aligned with Range USA standards.
• Coach team to KPIs and drive performance based on data.
• Achieve or exceed individual and store sales metrics (firearms, memberships, classes, promotions).
• Build customer relationships and increase basket size through product knowledge and recommendations.
• Execute daily operational tasks including opening/closing procedures, register management, and cash reconciliation.
• Maintain store cleanliness, merchandising, and visual standards.

Skills

Retail sales

Customer service

Attention to detail

Confidential handling

Communication

Flexible hours

Education

High School Diploma or equivalent

Tools

POS systems

Job description

Range USA is the nation’s largest operator of indoor shooting ranges — a friendly and safe place to shop, shoot, and learn. We’re committed to making every visit easy, welcoming, and memorable, and we believe every member of our team plays a direct role in that. We’re growing nationwide, and we want the right people with us. At Range USA, your work has real impact.

Position details

Position title: Senior Sales Associate

Reports to: Store Leader

Classification: Full-Time / Non-Exempt / Hourly

Position Overview

The Senior Sales Associate serves as a Sales focused sales leader, responsible for driving personal sales while ensuring execution of daily store operations, compliance, and safety standards. This role acts as a key support to Store Leadership by owning opening/closing routines, operational processes, and in-store execution while delivering a best-in-class customer experience.

Core values alignment

• Curious — ask questions, find and solve problems
• Passionate — care deeply about the brand, team, and customers
• Do it Right — take pride in accuracy and credibility
• Service — put others above ourselves

Key Responsibilities

Sales & Customer Experience

• Deliver exceptional customer service aligned with Range USA standards
• Review KPIs and coach team to expectations from this data
• Achieve or exceed individual and store sales metrics (firearms, memberships, classes, promotions)
• Build customer relationships and increase basket size through product knowledge and recommendations

Operations Execution

• Execute daily operational tasks including opening/closing procedures, register management, and cash reconciliation
• Produce and maintain daily operational documents (store metrics, huddle notes, schedules)
• Support inventory flow, merchandising, and ad set execution to maintain visual standards
• Maintain overall store cleanliness and organization

Safety & Compliance

• Ensure strict adherence to all firearm safety protocols for customers and staff
• Maintain compliance with ATF regulations, including accurate execution of 4473 forms and background checks
• Safeguard confidential information and ensure all processes meet regulatory standards
• Ensure range readiness, safety, and cleanliness always
• Validate and elevate if needed parts requirements to ASL

Desired Skills & Experience

• High School Diploma or equivalent preferred
• 1–2 years of retail sales or customer service experience (specialty retail preferred)
• Strong attention to detail with the ability to follow complex compliance procedures
• Ability to handle confidential information with integrity
• Flexible availability, including nights, weekends, and holidays
• Strong communication skills and customer-first mindset

Employee Benefits

• Medical, Dental, and Vision health insurance
• Unlimited Shooting – Free Classes
• Industry-leading online and in-store discounts
• Manufacturer rewards and points program
• No firearm experience needed — we offer paid training