Membership Team Member

Greater Philadelphia YMCA; Royersford (Montgomery County); On-site; USD 18,000 - 22,000; Full time

Benefits offered by this job

Free YMCA membership

Flexible schedule

Discounts on child care and summer cam

Job summary

Greater Philadelphia YMCA seeks a Membership Team Member to join our front-line team at the Y. You will help members reach their goals, assist with registrations, and welcome guests with a warm, professional approach.

This role emphasizes strong customer service, cash handling, and building positive relationships across ages. Training is provided and you’ll be part of a mission-driven nonprofit strengthening the local community.

Qualifications

• 18+ years of age.
• 1+ years of experience in customer service.
• Willingness to live out the Y's mission.
• Experienced in cash handling and reconciling shift transactions.
• Enjoyment from working with members and building positive relationships.

Responsibilities

• Providing customer service support to members, program participants, and guests.
• Assisting members with needs including program and membership registration, troubleshooting issues, and supporting wellness goals.
• Building strong relationships with members and guests of all ages.

Skills

Customer service

Cash handling

Relationship building

Mission-driven

Job description

Greater Philadelphia YMCA Employment Opportunity!

We are looking for a Membership Team Member to join our team at the Y! We spend our days positively impacting the community around us. We help members reach their potential, enact goals, and we change lives in our Y community.

Do you love connecting with people and sharing your passion with others?

Some rewards for joining our team:

• Free YMCA membership - access to all branches!
• Flexible work schedule
• Sweet discounts on child care and summer camp programs
• Planning for your future? Ask us how we do it at the Y- it's awesome!

What is needed for this job:

• 18+ years of age
• 1+ years of experience in customer service
• Have a willingness and desire to live out the mission of the Y
• Are experienced in cash handling and can reconcile shift transactions
• Enjoyment from working with members and building positive relationships

The responsibilities we will trust you with:

• Providing customer service support to members, program participants, and guests
• Assisting members and participants with their needs, including program and membership registration, troubleshooting issues, and supporting members' wellness goals
• Building strong relationships with members and guests of all ages

What you can expect:

• Support from an amazing team which includes training you on expectations
• Opportunities to learn & grow at the YMCA
• Being a part of a non-profit organization that works to make the community stronger
• Great members to work with every day!

The Greater Philadelphia YMCA is an equal opportunity employer. The Y considers all applicants for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, or status as a Vietnam-era or special disabled veteran or other protected classification and in accordance with applicable laws.